Front Desk Attendant

Position

Front Desk/Reception

Reports To

Banquet Operations Manager

Job Overview

The individual at Front Desk/Reception serves as the primary point of contact for members, guests, and visitors. This position helps the day-to-day operation of the club run smoothly by greeting people and addressing their requests, either in person or by phone. The role also collects all dining/event reservations, and saves them in the club calendar promptly. Additional responsibilities will include data entry, answering questions, directing inquiries to the appropriate staff member, and maintaining an organized working environment at the Front Desk. This position will be flexible, and may require some daytime, evenings, and/or weekends.

Responsibilities and Duties

• Answering the club’s phone at the Front Desk, and transferring inquiries to the appropriate staff member whenever necessary
• Offering a warm, friendly greeting to those walking in
• Taking dining/event reservations by phone or in person and saving them on the club’s online calendar in a timely manner
• Responding to member inquiries as appropriate (e.g. club hours, cost/start time of a particular event, club address, who to contact about a particular question, etc.)
• Notifying the appropriate staff member whenever he/she has a visitor
• Checking the Business Office and/or notifying the Office Manager when supplies are low at the Front Desk
• Providing additional support for both the Food and Beverage and the Office staff as needed. This may include, but is not limited to, data entry, helping event coordinators bring in supplies for their events, making phone calls, filing, organizing billing statements, etc.
• Maintaining a clean, organized environment at the Front Desk that is appealing to members and accessible to staff

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance

Work Location: In person

Salary : $26,682 - $35,552