Credentialed Trainer

Job Summary

This position is responsible for conducting training for clinical and non-clinical end users in Epic Systems applications under the direction of a Training Manager or Principal Trainer, who has primary responsibility for the design and development of the training. Training is typically conducted in the classroom as well as in the practice. The trainer is assigned application(s) and is responsible for achieving an in-depth understanding of the software, policies and procedures, and workflows for each application. Responsible for the set up and set down of the training classes they are scheduled to facilitate, including inventorying and distributed participant supplies. Responsible for quality control, including administering a proficiency assessment and class evaluation at the end of each session, and forwarding ideas to improve the effectiveness of the training to the Principal Trainer or Manager.

Trainers are members of project teams and participate in discussions regarding building, testing, and maintaining the training environment, as well as the development and maintenance of training materials for the training program. They will support the team in technological competency assessments. In addition to training end-users within the facility, the Epic Trainer will also train additional trainers within the organization, maintain policy/procedure documentation, provide training for new hires, and coordinate training for new software releases and updates.

Trainers ensure alignment of all application training activities with cultural and clinical transformation objectives. They identify and manage resistance to change as related to their respective application(s) of responsibility.

Performance: Position Specific Essential Functions

• Under moderate supervision and guidance from the Epic Training Manager or Principal Training, develops and implements training programs and materials to support users of Epic applications and clinical information systems.
• Responsible for keeping current with system changes and enhancements to ensure a thorough knowledge of the clinical information systems as they relate to both physicians and clinical staff. 
• Identifies opportunities for process improvement in support of Epic initiative. 
• Actively participates in customer service and accepts responsibility in maintaining relationships that are equally respectful to all. 
• Escalates encountered situations to the responsible area with detailed and accurate information thereby contributing to the efficient operation of the Epic Project and consistent with the philosophy and goals of the organization.
• Provide after-hours support as needed.
• Performs other duties as assigned.

Qualifications

Education

• Required
  • High School Diploma, GED, or equivalent
• Preferred
  • Associate's degree
  • Bachelor's degree

Experience:

• Preferred
  • One year of experience in training
    • In order to be adequately prepared and trained to build, test, and optimize the Epic system, Shannon requires that Epic certification be obtained within ninety (90) days of completion of the assigned required training classes. Required certifications must be maintained as assigned.
  • One year of experience or knowledge in clinical workflow, practice standards and documentation requirements
  • One year of experience in a healthcare setting

Certification/Licensure:

• Required
  • Valid Driver's License
    • Required for some positions
• Preferred
  • Certification in related field
  • Membership in professional organization