Sales Associate Administrator - Shangri -La + Golf Resort

The beautiful Shangri-La Resort, located at the tip of Monkey Island in the center of northeast Oklahoma's Grand Lake O' the Cherokees, is currently taking applications for a Sales Associate Administrator. Are you looking for a rewarding sales position? We're hiring an enthusiastic and hardworking individual to join our sales team! Whether you're looking for a great way to earn extra income, gain hands-on experience, or work in a fun and fast-paced environment, we have the perfect opportunity for you.

JOB DESCRIPTION

As a Resort Sales Associate Administrator, your primary responsibility is to support the sales team in generating revenue and driving business growth for the hotel. This involves assisting with the coordination and execution of sales activities, such as responding to inquiries, preparing proposals, and facilitating bookings for meetings, events, and accommodations. You'll play a crucial role in maintaining customer relationships by providing excellent customer service, managing client accounts, and ensuring the smooth execution of events and bookings. You will be responsible for generating new room, banquet & catering revenue through direct solicitation, aggressive prospecting, creating presentations, contract development, negotiation, closing sales, with can lead to long term growth within the resort with bonus potential. Additionally, you may be responsible for maintaining sales databases, preparing reports, and conducting market research to identify new business opportunities and trends. Your efforts contribute to the overall success of the hotel by attracting new clients, retaining existing clients, and maximizing revenue potential.

REPORTS TO

Director of Sales

KEY RESPONSIBILITIES

• Handle inquiries from potential clients about meeting spaces, accommodations, and event bookings, providing information to facilitate the sales process
• Assist in preparing sales proposals and contracts tailored to the specific needs of clients, outlining pricing, services, and terms to secure bookings
• Coordinate the booking process for meetings, events, and accommodations, liaising with clients, internal departments, and vendors
• Build and maintain relationships with clients through regular communication, providing personalized service that addresses any concerns or requests
• Maintain client databases and records, tracking interactions, bookings, and preferences to enhance customer satisfaction and loyalty
• Assist in coordinating logistics for events, including setup, catering, audiovisual equipment, and other arrangements to ensure client satisfaction
• Prepare and maintain sales reports, tracking key performance indicators such as revenue, bookings, and conversion rates to evaluate sales performance and identify areas for improvement
• Conduct market research to identify potential clients, industry trends, and competitive offerings, providing insights to inform sales strategies and target new business opportunities
• Provide administrative support to the sales team, including scheduling appointments, managing calendars, and preparing documents and presentations as needed
• Collaborate with other hotel departments to coordinate sales efforts, leverage resources, and maximize revenue-generating opportunities for the hotel
• Direct solicitation, aggressive prospecting, contract development, negotiation and closing sales to generate new room, banquet, and catering revenue

QUALIFICATIONS & SKILLS

• Bachelor's degree or certification in sales, business administration, or related field
• 5 years of work experience in sales and hospitality
• Outstanding customer service skills
• Ability to use CRM software or similar
• Proven experience and creating proposals
• Advanced skills in basic necessary industry software
• Good written and verbal communication skills
• The ability to positively transform the customer experience
• A "can-do" attitude that creates win-win situations for all parties

PERFORMANCE STANDARDS

Customer Satisfaction

• Serve as a guest relations ambassador and deliver high-level service.
• Uphold Shangri-La's professional, courteous, and guest-focused standards.

Work Habits

• Maintain punctuality, adaptability, and a proactive problem-solving attitude.

Safety & Security

• Follow all safety policies, emergency procedures, and chemical handling protocols.
• Report hazards and practice safe lifting and kitchen safety procedures.

PHYSICAL DEMANDS

While performing the duties of this job, the employee regularly is required to stand and walk for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl and lift more than 25lbs. Physical stamina and a proper mental attitude to work under pressure at a fast pace are essential. Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The duties of this position are primarily performed in indoor climate conditions.

Must be able to pass a background check.