What are the responsibilities and job description for the Front of House Staff position at Shanghai Lounge?
Company Description
Shanghai Lounge is a Washington DC-based establishment located at 1734 Wisconsin Ave NW. Known for its inviting atmosphere and excellent service, it is a hub for delivering superior dining experiences. With a central location in the vibrant Washington DC-Baltimore area, Shanghai Lounge seeks dedicated team members to maintain its reputation for hospitality and customer satisfaction.
Role Description
This is a full-time and part-time, on-site Front of House Staff role located in the Washington DC-Baltimore Area. Responsibilities include welcoming guests, managing reservations, assisting with seating arrangements, ensuring outstanding customer service, and addressing guest needs promptly. The role also involves maintaining cleanliness and organization of the front-of-house area and ensuring smooth collaboration with kitchen and bar staff to deliver exceptional service.
Note
- Please call 202-338-1588 to schedule an interview or request more information.
Qualifications
- Strong Interpersonal Skills and ability to build rapport with guests and team members
- Proficiency in Interpersonal Communication and general Communication skills
- Customer Service experience to provide a welcoming and satisfying experience for guests
- Capability to deliver quality Presentations when addressing guests or team members
- Ability to work effectively in a team-oriented environment with a positive attitude
- Prior experience in hospitality or food service is a plus
- Flexible availability, including nights, weekends, and holidays
- Chinese (Mandarin) would be helpful but not required