What are the responsibilities and job description for the Convention Services Manager position at Shaner Operating Corporation?
About The Team
Shaner Hotels has an amazing opportunity at our Southbridge Hotel & Conference Center, a 203- room modern structure with historic attributes, features 24,000 square feet of state-of-the-art meeting space and an exceptional food & beverage operation. Located in the charming New England town of Southbridge, Massachusetts, the Southbridge Hotel & Conference Center is within an hour’s drive of both Boston and Hartford. This elegantly restored, historic hotel combines the beauty and hospitality of a modern hotel with historical touches yet the technological convenience of an IACC-accredited conference center. It has a full-service lounge, restaurant, indoor pool, and extensive fitness center including racquetball and basketball courts.
About Us
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety ofservicesfor investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management.
Job Description:
Responsible for all details regarding all conferences and conventions in house, while servicing and being available to the clients while on the property. This position requires a high level of positive attitude with a strong belief in service; Responsible for the management of all aspects of the Convention Services department in accordance with hotel standards; Coordinates and details clients functions and maintains budgeted revenues through successful completion of clients functions; Directs, implements and maintains a management philosophy which serves as a guide to Convention Services staff.
Qualifications (Essential):
- A minimum of1 year of previous related services/ catering/ sales experience.
- HS graduate, some college preferred.
- Knowledge of room set-ups and standard equipment.
- Knowledge ofcost controls is desired.
- Exceptional communication skills with both co-workers and guests.
- Must be customer oriented and have a strong attention to detail.
Qualifications (Desired):
- College degree.
- Previous training in the hospitality industry, food service or the culinary fields.
- Knowledge of menu development.
- Knowledge of accommodating room capacities and organizing set-up requirements from information on Banquet Event Orders.
- Ability to communicate in a second language, preferablySpanish.
Skills:
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
- Ability to endure abundant physical movements in carrying out job duties.
- Ability to ensure security and confidentiality of client information.
- Ability to enforce hotel's standards, policies and procedures with staff.
Salary : $46,200 - $58,500
