What are the responsibilities and job description for the Guest Service Agent | Homewood Suites by Hilton Daytona Beach Speedway - Airport position at Shaner Hotels?
Job Description
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
Qualifications
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com !
About The Team
Get your hospitality career on the fast track by coming to work with us!Shaner Hotels has an amazing opportunity at our newest portfolio addition, 94-room Homewood Suites by Hilton Daytona Beach Speedway-Airport.Located next to the world-renowned Daytona International Speedway, and just walking distance from the Daytona International Airport, you will have no shortage of excitement in the epicenter of NASCAR!So what are you waiting for?
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Handle guest complaints ensuring guest satisfaction.
- Process all check-ins and check-outs according to established hotel requirements.
- Adhere to payment, cash handling and credit policies/procedures.
- Generate, print, and distribute daily reports to designated departments/personnel.
- Resolve discrepancies on the room status report with Housekeeping.
- Other duties as assigned.
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
Qualifications
- High school graduate or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Computer experience preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com !
About The Team
Get your hospitality career on the fast track by coming to work with us!Shaner Hotels has an amazing opportunity at our newest portfolio addition, 94-room Homewood Suites by Hilton Daytona Beach Speedway-Airport.Located next to the world-renowned Daytona International Speedway, and just walking distance from the Daytona International Airport, you will have no shortage of excitement in the epicenter of NASCAR!So what are you waiting for?