What are the responsibilities and job description for the Guest Room Attendant | Hershey Courtyard Chocolate Ave position at Shaner Hotels?
Job Description
Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.
Qualifications
Shaner Hotel Group
Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.
We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.
Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.
Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.
About The Team
Shaner Hotels has an exciting opportunity at our 120-room Courtyard by Marriott Hershey Chocolate Avenue! Ideally located in the heart of Hershey, Pennsylvania—"The Sweetest Place on Earth"—our hotel provides guests with convenient access to some of the area's most popular attractions and experiences.
Located just steps away from the GIANT Center, Hersheypark, Hershey's Chocolate World, and ZooAmerica North American Wildlife Park, our hotel is the perfect destination for family vacations, sporting events, concerts, and leisure travel. Guests can also easily explore nearby attractions, including Indian Echo Caverns, the Pennsylvania State Capitol, and the scenic Appalachian Trail.
Our modern hotel features comfortable guest rooms, contemporary amenities, complimentary high-speed Wi-Fi, a fitness center, indoor pool, flexible meeting space, and The Bistro, offering breakfast, dinner, specialty beverages, and evening cocktails in a welcoming atmosphere.
If you're passionate about hospitality and committed to delivering exceptional guest experiences, Courtyard by Marriott Hershey Chocolate Avenue offers an outstanding opportunity to grow your career with Shaner Hotels. Join a team dedicated to service excellence, teamwork, and creating memorable stays for every guest.
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Handle guest complaints ensuring guest satisfaction.
- Maintains standards of quality and cleanliness throughout daily assignments.
- Observes all house and safety rules, housekeeping room procedures, and security procedures.
- Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
- Returns and restocks cart at end of shift.
- Complete additional deep cleaning / seasonal cleaning functions as scheduled.
- Other duties as assigned.
Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.
Qualifications
- Minimum one year cleaning experience; previous hotel experience preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Knowledge of proper chemical handling.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
Shaner Hotel Group
Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.
We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.
Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.
Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.
About The Team
Shaner Hotels has an exciting opportunity at our 120-room Courtyard by Marriott Hershey Chocolate Avenue! Ideally located in the heart of Hershey, Pennsylvania—"The Sweetest Place on Earth"—our hotel provides guests with convenient access to some of the area's most popular attractions and experiences.
Located just steps away from the GIANT Center, Hersheypark, Hershey's Chocolate World, and ZooAmerica North American Wildlife Park, our hotel is the perfect destination for family vacations, sporting events, concerts, and leisure travel. Guests can also easily explore nearby attractions, including Indian Echo Caverns, the Pennsylvania State Capitol, and the scenic Appalachian Trail.
Our modern hotel features comfortable guest rooms, contemporary amenities, complimentary high-speed Wi-Fi, a fitness center, indoor pool, flexible meeting space, and The Bistro, offering breakfast, dinner, specialty beverages, and evening cocktails in a welcoming atmosphere.
If you're passionate about hospitality and committed to delivering exceptional guest experiences, Courtyard by Marriott Hershey Chocolate Avenue offers an outstanding opportunity to grow your career with Shaner Hotels. Join a team dedicated to service excellence, teamwork, and creating memorable stays for every guest.