What are the responsibilities and job description for the General Manager | State College Holiday Inn by IHG position at Shaner Hotels?
Job Description
Responsibilities
The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property’s sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community.
Qualifications
Shaner Hotel Group
Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.
We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.
Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.
Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.
About The Team
Shaner Hotels has an exciting opportunity at our newest hotel in State College, Pennsylvania! Join the opening team at our Holiday Inn by IHG, a full-service hotel offering guests exceptional accommodations, a restaurant, and bar experience in the heart of Happy Valley.
Conveniently located just minutes from Happy Valley Casino and the beautiful campus of Penn State University, this new property provides an exciting environment to launch or grow your hospitality career. As part of the Shaner Hotels family, you'll have the opportunity to help create memorable guest experiences while being part of a brand-new hotel team.
Shaner Hotels offers competitive pay, amazing benefits, hotel discounts, and advancement opportunities throughout our growing portfolio. Whether you're starting your hospitality journey or looking to take the next step in your career, Shaner provides the tools, support, and opportunities to help you succeed.
Start your career with Shaner Hotels and discover where your hospitality journey can take you!
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Focus on achievement of hotel financial goals / budget targets.
- Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.
- Develop accurate and aggressive long and short-range financial objectives consistent with property objectives.
- Ensure that all Shaner and franchise operating standards are followed.
- Be accessible to guests and employees.
- Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
- Handle guest complaints ensuring guest satisfaction.
- Assist staff with their job functions to ensure optimum service to guests.
- Leads all aspects of employee performance to ensure productivity and a quality work environment.
- Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.
- Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
- Other duties as assigned
Responsibilities
The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property’s sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community.
Qualifications
- Minimum of five years of progressive leadership experience in the hospitality industry.
- Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
- High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred.
- Bilingual English/Spanish a plus.
- Knowledge of budget preparation and cost controls.
- Working knowledge of all hotel departments.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to apply good judgment to carry out instructions.
- Knowledgeable of the property management system.
- Knowledge of local activities and attractions appropriate for clientele.
Shaner Hotel Group
Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.
We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.
Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.
Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.
About The Team
Shaner Hotels has an exciting opportunity at our newest hotel in State College, Pennsylvania! Join the opening team at our Holiday Inn by IHG, a full-service hotel offering guests exceptional accommodations, a restaurant, and bar experience in the heart of Happy Valley.
Conveniently located just minutes from Happy Valley Casino and the beautiful campus of Penn State University, this new property provides an exciting environment to launch or grow your hospitality career. As part of the Shaner Hotels family, you'll have the opportunity to help create memorable guest experiences while being part of a brand-new hotel team.
Shaner Hotels offers competitive pay, amazing benefits, hotel discounts, and advancement opportunities throughout our growing portfolio. Whether you're starting your hospitality journey or looking to take the next step in your career, Shaner provides the tools, support, and opportunities to help you succeed.
Start your career with Shaner Hotels and discover where your hospitality journey can take you!