Front Desk Supervisor | Durham Marriott City Center

Shaner Hotels is excited to offer an exceptional career opportunity at the Durham Marriott City Center, located in the heart of historic downtown Durham, North Carolina. Connected to the 44,000-square-foot Durham Convention Center and adjacent to the renowned Carolina Theatre, our hotel is perfectly situated in one of the city's most vibrant business and entertainment districts.

Just minutes from Duke University, our 190-room Marriott provides an outstanding environment for hospitality professionals looking to launch or advance their careers. As part of the Shaner Hotels family, you'll have the opportunity to work alongside a dedicated team committed to delivering exceptional guest experiences while building valuable skills with one of the hospitality industry's leading owner-operators and management companies.

Whether you're beginning your hospitality journey or taking the next step in your career, the Durham Marriott City Center offers a dynamic workplace, opportunities for professional growth, and the chance to be part of an award-winning organization dedicated to excellence.

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

Join our team and help create memorable guest experiences while growing your hospitality career!

We're seeking an energetic and customer-focused Front Desk Supervisor to assist in leading our front office team and ensure exceptional guest experiences. This role is responsible for supervising daily Front Desk operations, supporting team members, resolving guest concerns, and maintaining company and brand service standards.

Responsibilities

• Supervise Front Desk operations and staff.
• Deliver outstanding guest service and resolve guest concerns promptly.
• Maintain knowledge of hotel amenities, room types, rates, availability, and arrivals/departures.
• Assist team members as needed to ensure smooth operations.
• Monitor cleanliness, organization, and presentation of Front Desk areas.
• Process guest payments, folios, and cash handling procedures accurately.
• Promote a positive, service-focused work environment.
• Perform other duties as assigned.

Qualifications

• Minimum 1 year of hotel Front Desk or related hospitality experience; Marriott experience a plus.
• Previous supervisory experience preferred.
• Strong communication and customer service skills.
• High school diploma or equivalent required; some college preferred.
• Bilingual English/Spanish is a plus.
• Knowledge of local attractions and area information preferred.
• Ability to work a flexible schedule, including weekends, holidays, and varied shifts, as needed.