What are the responsibilities and job description for the Front Desk Agent | Newark Four Points by Marriott position at Shaner Hotels?
Shaner Hotels is excited to invite you to join our team at Four Points by Sheraton Newark Airport! Located less than one mile from Newark Liberty International Airport, our hotel offers a convenient and comfortable experience for both business and leisure travelers.
Guests enjoy easy airport access with complimentary shuttle service to all three airport terminals, as well as convenient proximity to Cape Liberty Cruise Port, making the hotel an ideal choice for pre- and post-cruise stays. Our location also provides easy access to some of the area's top attractions, including the Prudential Center in downtown Newark, MetLife Stadium in East Rutherford, and American Dream Mall for shopping, dining, and entertainment.
Four Points by Sheraton Newark Airport features comfortable guest accommodations, long-term parking options, flexible meeting and event space, a 24/7 fitness center, and a top-floor restaurant and bar offering guests a relaxing place to unwind.
If you're passionate about hospitality and enjoy creating exceptional guest experiences, Four Points by Sheraton Newark Airport offers an exciting opportunity to build your career with Shaner Hotels. Join a team that values service excellence, teamwork, and professional growth while welcoming travelers from around the world.
Shaner Hotel Group
Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.
We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.
Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.
Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Handle guest complaints ensuring guest satisfaction.
- Process all check-ins and check-outs according to established hotel requirements.
- Adhere to payment, cash handling and credit policies/procedures.
- Generate, print, and distribute daily reports to designated departments/personnel.
- Resolve discrepancies on the room status report with Housekeeping.
- Other duties as assigned.
Responsibilities
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
Qualifications
- High school graduate or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Computer experience preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.