What are the responsibilities and job description for the Front Desk Agent | Hotel Celare Cincinnati position at Shaner Hotels?
Job Description
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
Qualifications
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com !
About The Team
Join the Team at Hotel Celare, A Marriott Tribute Portfolio – Where Innovation Meets Hospitality
Shaner Hotels is offering an exciting opportunity to be part of something extraordinary. Welcome to Hotel Celare—a vibrant new destination in the heart of Cincinnati’s innovation corridor. Perfectly situated overlooking the University of Cincinnati and just minutes from downtown, our hotel is located in The District at Clifton Heights, where culture, creativity, and community converge.
Our thoughtfully designed spaces reflect a modern, energetic vibe—from the dynamic lobby to sunlit event spaces that open onto a wraparound terrace, perfect for any occasion. Guests and locals alike gather here to enjoy diverse culinary experiences, including a signature Cameron Mitchell restaurant, The Vick Rooftop Bar, and Iris Café.
Whether it’s an energizing session in our 24/7 fitness center or a relaxing stroll through the surrounding shops and cafés, Hotel Celare is more than just a place to stay—it’s a vibrant hub for those with a curious spirit and a passion for connection.
Be part of Cincinnati’s newest hospitality experience. Join us at Hotel Celare—where every day is an invitation to explore, connect, and thrive.
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Handle guest complaints ensuring guest satisfaction.
- Process all check-ins and check-outs according to established hotel requirements.
- Adhere to payment, cash handling and credit policies/procedures.
- Generate, print, and distribute daily reports to designated departments/personnel.
- Resolve discrepancies on the room status report with Housekeeping.
- Other duties as assigned.
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
Qualifications
- High school graduate or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Computer experience preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com !
About The Team
Join the Team at Hotel Celare, A Marriott Tribute Portfolio – Where Innovation Meets Hospitality
Shaner Hotels is offering an exciting opportunity to be part of something extraordinary. Welcome to Hotel Celare—a vibrant new destination in the heart of Cincinnati’s innovation corridor. Perfectly situated overlooking the University of Cincinnati and just minutes from downtown, our hotel is located in The District at Clifton Heights, where culture, creativity, and community converge.
Our thoughtfully designed spaces reflect a modern, energetic vibe—from the dynamic lobby to sunlit event spaces that open onto a wraparound terrace, perfect for any occasion. Guests and locals alike gather here to enjoy diverse culinary experiences, including a signature Cameron Mitchell restaurant, The Vick Rooftop Bar, and Iris Café.
Whether it’s an energizing session in our 24/7 fitness center or a relaxing stroll through the surrounding shops and cafés, Hotel Celare is more than just a place to stay—it’s a vibrant hub for those with a curious spirit and a passion for connection.
Be part of Cincinnati’s newest hospitality experience. Join us at Hotel Celare—where every day is an invitation to explore, connect, and thrive.
