What are the responsibilities and job description for the Front Desk Agent | Dayton Fairfield Inn Water Street position at Shaner Hotels?
Job Description
Fairfield Inn & Suites Dayton is seeking a dependable, customer-focused Front Desk Agent/Night Auditor to join our team in a full-time role. This position combines daytime front desk shifts with overnight night audit shifts, providing a consistent full-time schedule for the right candidate.
If you enjoy delivering exceptional guest service, thrive in a fast-paced environment, and are comfortable working a flexible schedule, we'd love to meet you!
Responsibilities
Apply today and become part of the Fairfield Inn & Suites Dayton team!
About Us
Shaner Hotel Group
Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.
We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.
Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.
Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.
About The Team
Shaner Hotels has an exciting opportunity to join our team at the Fairfield Inn & Suites Dayton located in the vibrant Water Street District of Dayton, Ohio. Our 98-room hotel offers a modern and welcoming environment for both business and leisure travelers, with convenient access to downtown attractions, dining, entertainment, and local businesses.
The Fairfield Inn Dayton provides guests with a variety of thoughtful amenities, including a welcoming lobby bar, 24/7 market, fitness center, business center, flexible workspaces, complimentary high-speed Wi-Fi, and a daily complimentary breakfast.
With a focus on exceptional service and creating memorable guest experiences, our team delivers the quality and hospitality guests expect from the Fairfield by Marriott brand.
If you're passionate about hospitality and looking for an opportunity to grow your career, Fairfield Inn & Suites Dayton is the perfect place to join the Shaner Hotels family. Be part of a team committed to excellence, teamwork, and providing outstanding service to every guest.
Fairfield Inn & Suites Dayton is seeking a dependable, customer-focused Front Desk Agent/Night Auditor to join our team in a full-time role. This position combines daytime front desk shifts with overnight night audit shifts, providing a consistent full-time schedule for the right candidate.
If you enjoy delivering exceptional guest service, thrive in a fast-paced environment, and are comfortable working a flexible schedule, we'd love to meet you!
Responsibilities
- Welcome guests with a friendly, professional attitude.
- Complete guest check-ins and check-outs accurately and efficiently.
- Answer phones and assist with reservations and guest inquiries.
- Handle guest requests and resolve concerns promptly.
- Process payments and maintain accurate records.
- Perform nightly audit procedures, balancing daily transactions and preparing reports.
- Ensure the lobby and front desk remain clean, organized, and welcoming.
- Follow hotel policies and brand standards while providing outstanding hospitality.
- Previous hotel front desk or customer service experience preferred (but willing to train the right candidate).
- Night audit experience is a plus.
- Strong communication and problem-solving skills.
- Basic computer skills and attention to detail.
- Reliable attendance and punctuality.
- Ability to work independently during overnight shifts.
- Flexible availability, including weekends and holidays.
- Full-time (approximately 40 hours per week)
- Combination of day, evening, and overnight shifts
- Weekend and holiday availability required
- Competitive hourly pay
- Paid training
- Opportunities for advancement
- Employee hotel discounts
- Supportive team environment
Apply today and become part of the Fairfield Inn & Suites Dayton team!
About Us
Shaner Hotel Group
Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.
We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.
Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.
Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.
About The Team
Shaner Hotels has an exciting opportunity to join our team at the Fairfield Inn & Suites Dayton located in the vibrant Water Street District of Dayton, Ohio. Our 98-room hotel offers a modern and welcoming environment for both business and leisure travelers, with convenient access to downtown attractions, dining, entertainment, and local businesses.
The Fairfield Inn Dayton provides guests with a variety of thoughtful amenities, including a welcoming lobby bar, 24/7 market, fitness center, business center, flexible workspaces, complimentary high-speed Wi-Fi, and a daily complimentary breakfast.
With a focus on exceptional service and creating memorable guest experiences, our team delivers the quality and hospitality guests expect from the Fairfield by Marriott brand.
If you're passionate about hospitality and looking for an opportunity to grow your career, Fairfield Inn & Suites Dayton is the perfect place to join the Shaner Hotels family. Be part of a team committed to excellence, teamwork, and providing outstanding service to every guest.