What are the responsibilities and job description for the Bellperson | Durham Marriott City Center position at Shaner Hotels?
Job Description
Transport guest luggage to/from guest rooms. Escort guests to rooms and inform guests of all hotel services and features. Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay. Thorough knowledge of all hotel services and amenities. May also perform valet services, i.e. drive, park and retrieve guest/visitor vehicles as they arrive and depart from the hotel, courteously, safely, and efficiently according to the hotel's standards.
Qualifications
Shaner Hotel Group
Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.
We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.
Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.
Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.
About The Team
Shaner Hotels is excited to offer an exceptional career opportunity at the Durham Marriott City Center, located in the heart of historic downtown Durham, North Carolina. Connected to the 44,000-square-foot Durham Convention Center and adjacent to the renowned Carolina Theatre, our hotel is perfectly situated in one of the city's most vibrant business and entertainment districts.
Just minutes from Duke University, our 190-room Marriott provides an outstanding environment for hospitality professionals looking to launch or advance their careers. As part of the Shaner Hotels family, you'll have the opportunity to work alongside a dedicated team committed to delivering exceptional guest experiences while building valuable skills with one of the hospitality industry's leading owner-operators and management companies.
Whether you're beginning your hospitality journey or taking the next step in your career, the Durham Marriott City Center offers a dynamic workplace, opportunities for professional growth, and the chance to be part of an award-winning organization dedicated to excellence.
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Greet arriving guests/visitors; bid farewell to departing guests/visitors.
- Assist guests and visitors into and out of their vehicles, including loading/unloading luggage.
- Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
- Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager.
- Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies.
- Identify and explain hotel facilities and features to guests while escorting them to their room.
- Place guest luggage inside room.
- Relay accurate directions to guests on inquiries of transportation within the local area.
- Handle guest complaints by ensuring guest satisfaction.
- Deliver items to guest rooms promptly to include messages; mail and faxes; packages; flowers; sundry items requested by guest; gift items.
- Monitor and maintain appearance of lobby areas and luggage holding room.
- Ensure confidentiality of hotel guests and security of guest room access.
- Other duties as assigned.
Transport guest luggage to/from guest rooms. Escort guests to rooms and inform guests of all hotel services and features. Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay. Thorough knowledge of all hotel services and amenities. May also perform valet services, i.e. drive, park and retrieve guest/visitor vehicles as they arrive and depart from the hotel, courteously, safely, and efficiently according to the hotel's standards.
Qualifications
- Valid driver’s license in the state of hotel’s operations.
- Excellent driving record.
- Must be 21 years or older.
- Ability to provide legible communication and directions.
- Previous guest relations and/or training.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- High school graduate or equivalent, some college preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
Shaner Hotel Group
Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.
We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.
Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.
Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.
About The Team
Shaner Hotels is excited to offer an exceptional career opportunity at the Durham Marriott City Center, located in the heart of historic downtown Durham, North Carolina. Connected to the 44,000-square-foot Durham Convention Center and adjacent to the renowned Carolina Theatre, our hotel is perfectly situated in one of the city's most vibrant business and entertainment districts.
Just minutes from Duke University, our 190-room Marriott provides an outstanding environment for hospitality professionals looking to launch or advance their careers. As part of the Shaner Hotels family, you'll have the opportunity to work alongside a dedicated team committed to delivering exceptional guest experiences while building valuable skills with one of the hospitality industry's leading owner-operators and management companies.
Whether you're beginning your hospitality journey or taking the next step in your career, the Durham Marriott City Center offers a dynamic workplace, opportunities for professional growth, and the chance to be part of an award-winning organization dedicated to excellence.