What are the responsibilities and job description for the Banquet Server | State College Toftrees Golf Resort position at Shaner Hotels?
Job Description
The Banquet Server ensures quality customer service to our guests during events and banquets. Set up assigned tables, retrieve and serve beverages and food orders to guest tables according to hotel specifications and group requirements; maintain cleanliness and condition of the work areas and equipment.
Qualifications
Shaner Hotel Group
Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.
We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.
Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.
Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.
About The Team
Shaner Hotels has an exciting opportunity at our beautiful 102-room Toftrees Golf Resort in State College, Pennsylvania. Meaning "home among the trees," Toftrees is nestled within 1,500 scenic wooded acres in the heart of Centre County, offering guests a relaxing resort experience with exceptional hospitality and award-winning amenities.
Our full-service resort features 102 distinctive guestrooms and suites, an outdoor heated pool, fitness center, 11 versatile meeting and event spaces, and a championship golf course complete with a driving range and putting green. Guests can also enjoy outstanding dining at The Field Burger & Tap, known for its award-winning burgers and a variety of delicious menu offerings.
Recognized for excellence, the golf course has earned a 4½-star rating and has been featured in Golf Digest's "Places to Play." In addition, our hotel and conference facilities were named one of the Top 75 Golf Conference Center Resorts in the United States by Meetings & Conventions magazine.
If you're passionate about hospitality and want to be part of a team dedicated to delivering memorable guest experiences, Toftrees Golf Resort offers an outstanding opportunity to grow your career with Shaner Hotels.
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
- Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
- Greet guests as they arrive and assist them with seating at tables.
- Take and retrieve guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements.
- Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements.
- Anticipate guests' needs, respond promptly, and acknowledge all guests; always maintain positive guest relations.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Handle guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
- Other duties as assigned.
The Banquet Server ensures quality customer service to our guests during events and banquets. Set up assigned tables, retrieve and serve beverages and food orders to guest tables according to hotel specifications and group requirements; maintain cleanliness and condition of the work areas and equipment.
Qualifications
- Previous experience in banquet operations and/or hospitality preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- High school graduate or equivalent, some college preferred.
- Minimum age requirement to serve alcoholic beverages.
- ServSafe and/or food safety training.
- Alcohol awareness training (such as TIPS).
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
Shaner Hotel Group
Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.
We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.
Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.
Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.
About The Team
Shaner Hotels has an exciting opportunity at our beautiful 102-room Toftrees Golf Resort in State College, Pennsylvania. Meaning "home among the trees," Toftrees is nestled within 1,500 scenic wooded acres in the heart of Centre County, offering guests a relaxing resort experience with exceptional hospitality and award-winning amenities.
Our full-service resort features 102 distinctive guestrooms and suites, an outdoor heated pool, fitness center, 11 versatile meeting and event spaces, and a championship golf course complete with a driving range and putting green. Guests can also enjoy outstanding dining at The Field Burger & Tap, known for its award-winning burgers and a variety of delicious menu offerings.
Recognized for excellence, the golf course has earned a 4½-star rating and has been featured in Golf Digest's "Places to Play." In addition, our hotel and conference facilities were named one of the Top 75 Golf Conference Center Resorts in the United States by Meetings & Conventions magazine.
If you're passionate about hospitality and want to be part of a team dedicated to delivering memorable guest experiences, Toftrees Golf Resort offers an outstanding opportunity to grow your career with Shaner Hotels.