Assistant General Manager | Norwalk Residence Inn

Job Description

Shaner Hotels has an amazing opportunity for a dual role Assistant General Manager to join our team at the amazing Norwalk Residence Inn.

• Responsible for the day-to-day hotel operation along with Department Leaders.
• Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Ensures compliance with and completion of all daily Hotel operational procedures
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
• Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department.
• Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives.
• Responsible for responding and handling all guest related issues pertaining to the department.
• Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.
• Manages all aspects of employee performance to ensure productivity and a quality work environment.
• Handle guest complaints ensuring guest satisfaction.
• Develop and implement monthly Marketing strategies with the team
• Build, maintain and engage with local grass root marketing campaigns to increase local awareness of the brand
• Increase in house guest awareness of the roof top and lounge during seasons
• Work closely with marketing team to develop and interact on social media accounts to engage the local community.
• College Degree preferred
• Minimum of 3 years’ experience in restaurant management, Marriott Hotel Experience preferred
• Accounting and Cost controls experienced
• Excellent interpersonal and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
• High school graduate or equivalent; college degree in hospitality management or business preferred.
• Bilingual English/Spanish a plus.
• Working knowledge of all hotel departments.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply good judgment to carry out instructions.
• Knowledgeable of the property management system.
• Knowledge of local activities and attractions appropriate for clientele.
  
  

About Us

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com !

About The Team

Shaner Hotels has an amazing opportunity at our Residence Inn Norwalk located in beautiful downtown Norwalk. This 102-room modern Residence Inn is just a short walking distance from the trendy SoNo, which is filled with many dining, shopping, and entertainment opportunities for our guests.