What are the responsibilities and job description for the Task Force Operations Manager | Shaner Hotels position at Shaner Hotel Holdings LP?
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Ensures compliance with and completion of all daily operational procedures of Shaner and/or franchise.
- Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
- Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department.
- Responsible for responding and handling guest related issues pertaining to the department.
- Ensures communication with above-property leadership, General Manager, all other Department Managers, Supervisors and Staff.
- Assists in managing all aspects of employee performance to ensure productivity and a quality work environment.
- Other duties as assigned.
Responsibilities
The Task Force Operations Manager will be responsible for the successful operation and administration of all departments in the hotel. The ideal candidate will have a combination of education, and training/experience that provides the required skills such as hiring and processing staff, writing schedules, assisting with payroll/accounting, handling employee relations and maintaining proper security of all cash funds. A minimum of two years’ experience and a college degree, or equivalent, is preferred. This position requires the ability to assist in the balancing of departments while focusing on providing an exceptional experience to every guest and maximizing profitability at the same time. We are seeking an energetic, service-oriented leader who can effectively direct, train, coach, motivate, engage, and provide feedback to the staff, supervisors and managers on a daily basis in accordance with the standards of Shaner Hotels and the franchise (if applicable.) This position will require travel to certain hotel locations where needed, potentially for extended periods of time.
Qualifications
- College Degree preferred.
- Minimum of two years of experience in a similar position.
- Knowledge of front desk/accounting/Human Resources procedures and protocol.
- Exceptional communication skills. Bilingual English/Spanish preferred.
- Ability to manage multiple priorities in a fast-paced environment.
At our Shaner Corporate Office Building, located in beautiful State College, Pennsylvania, you will be part of a dynamic and engaging team focused on teamwork, innovation and growth. We are located just miles away from Penn State University, nestled in the shadows of Mount Nittany. Our Corporate Office fosters an environment in which each associate can achieve their full potential and build a successful career. We work together in all aspects of making sure Shaner Hotels are running to their full potential by offering many services for our hotels and properties. Ranging from Accounting to I.T. to Human Resources, Shaner Corporate Office is place to be if you wish to develop your skills in those fields.
Our company offers associates a competitive salary and an excellent benefits plan, which includes medical, dental and vision insurance, as well as voluntary benefits such as life insurance, short- and long-term disability and a 401(k) plan with a discretionary company match for all full-time associates. All full-time associates are eligible for the company’s paid time off benefit as well.
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time Off