What are the responsibilities and job description for the On Call Banquet Captain position at Shaner Hotel Group?
About The Team
Shaner Hotel Group has an amazing opportunity at our 208-room, full-service Hilton Aventura Hotel. The Hilton Aventura is a stunning property, that magnifies the beauty of women, diversity, and culture. This 4-star hotel has so much to offer, for our guests and associates alike. The Hilton Aventura is home to the incredible Gala Restaurant, Muse Bar, revolving art exhibition and elegant banquet space. Whether you are just starting out in your hospitality career or have multiple years of experience, the Hilton Aventura is the perfect opportunity for growth and development.
About Us
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety ofservicesfor investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website,
Job Description:
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations.
- Ensures compliance with and completion of all daily operational procedures by the Banquet Department.
- Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
- Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department.
- Assists in implementing short- and long-range financial objectives for the Banquet Department consistent with property objectives.
- Responsible for responding and handling all guest related issues pertaining to the department.
- Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.
- Assists in managing all aspects of employee performance to ensure productivity and a quality work environment.
- Other duties as assigned.
Responsibilities
The Banquet Captain assists in the management of all aspects of the department and must also direct, implement and maintain a service and management philosophy which serves as a guide for respective staff while emphasizing the importance of quality customer service. Responsibilities may include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
- Minimum of one year of experience in banquet operations; prior supervisory experience preferred.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- High school graduate or equivalent, some college preferred.
- ServSafe and/or food safety training.
- Alcohol awareness training (such as TIPS).
- Ability to write routine reports and correspondence.
- Ability to accurately compute mathematical calculations and use required measurement tools.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.