What are the responsibilities and job description for the Front Desk Agent | Dayton AC Hotel position at Shaner Hotel Group?
Job Description
Front Desk Agent
At AC Hotel Dayton, we believe that taking care of associates leads to exceptional guest experiences. We are looking for dependable, service-focused individuals who enjoy helping others, learning new skills, and working as part of a collaborative team.
This role is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and is comfortable using technology to create seamless guest experiences. Hospitality experience is welcome but not required. We hire for attitude, reliability, and growth potential first.
What You'll Do
• Welcome guests and provide an exceptional arrival and departure experience
• Process check-ins, check-outs, and payments accurately
• Respond to guest requests and resolve concerns professionally
• Communicate effectively with Housekeeping, Engineering, and other hotel departments
• Utilize hotel technology systems, guest messaging platforms, and mobile service tools
• Assist with daily reports, room status updates, and operational tasks
• Help create memorable experiences that encourage guests to return
What We're Looking For
• High school diploma or equivalent
• Experience in hospitality, retail, healthcare, banking, restaurants, call centers, or other customer-facing roles preferred
• Strong communication and problem-solving skills
• Comfortable learning and using multiple technology platforms
• Reliable attendance and schedule flexibility
• Positive attitude and team-first mindset
• Desire to learn, grow, and develop professionally
Why Join AC Hotel Dayton
• Opportunity for career growth and internal promotion
• Leadership development opportunities
• Collaborative and supportive team environment
• Modern hotel operation with advanced guest technology
• Culture focused on associate success and guest satisfaction
Flexible schedule required, including weekends, holidays, and varied shifts.
About Us
Shaner Hotel Group
Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.
We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.
Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.
Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.
About the Team
Shaner Hotels has an exciting opportunity to join our team at the AC Hotel Dayton located in the vibrant Water Street District of Dayton, Ohio! This stunning 134-room hotel offers guests a sophisticated, modern experience in one of Dayton's most exciting downtown destinations.
Perfectly positioned near the Dayton Dragons baseball stadium, the AC Hotel Dayton provides incredible views from both our stylish guest rooms and our rooftop bar and restaurant. Guests can enjoy a unique atmosphere featuring contemporary design, exceptional dining, and a memorable setting overlooking the energy of downtown Dayton.
As an AC Hotel by Marriott, our property delivers a refined European-inspired experience with thoughtfully designed spaces, modern amenities, and a focus on creating meaningful guest connections.
If you're passionate about hospitality and looking for an opportunity to grow your career, AC Hotel Dayton is the perfect place to join the Shaner Hotels family. Be part of a team dedicated to service excellence, innovation, and creating exceptional guest experiences from day one.
Front Desk Agent
At AC Hotel Dayton, we believe that taking care of associates leads to exceptional guest experiences. We are looking for dependable, service-focused individuals who enjoy helping others, learning new skills, and working as part of a collaborative team.
This role is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and is comfortable using technology to create seamless guest experiences. Hospitality experience is welcome but not required. We hire for attitude, reliability, and growth potential first.
What You'll Do
• Welcome guests and provide an exceptional arrival and departure experience
• Process check-ins, check-outs, and payments accurately
• Respond to guest requests and resolve concerns professionally
• Communicate effectively with Housekeeping, Engineering, and other hotel departments
• Utilize hotel technology systems, guest messaging platforms, and mobile service tools
• Assist with daily reports, room status updates, and operational tasks
• Help create memorable experiences that encourage guests to return
What We're Looking For
• High school diploma or equivalent
• Experience in hospitality, retail, healthcare, banking, restaurants, call centers, or other customer-facing roles preferred
• Strong communication and problem-solving skills
• Comfortable learning and using multiple technology platforms
• Reliable attendance and schedule flexibility
• Positive attitude and team-first mindset
• Desire to learn, grow, and develop professionally
Why Join AC Hotel Dayton
• Opportunity for career growth and internal promotion
• Leadership development opportunities
• Collaborative and supportive team environment
• Modern hotel operation with advanced guest technology
• Culture focused on associate success and guest satisfaction
Flexible schedule required, including weekends, holidays, and varied shifts.
About Us
Shaner Hotel Group
Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.
We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.
Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.
Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.
About the Team
Shaner Hotels has an exciting opportunity to join our team at the AC Hotel Dayton located in the vibrant Water Street District of Dayton, Ohio! This stunning 134-room hotel offers guests a sophisticated, modern experience in one of Dayton's most exciting downtown destinations.
Perfectly positioned near the Dayton Dragons baseball stadium, the AC Hotel Dayton provides incredible views from both our stylish guest rooms and our rooftop bar and restaurant. Guests can enjoy a unique atmosphere featuring contemporary design, exceptional dining, and a memorable setting overlooking the energy of downtown Dayton.
As an AC Hotel by Marriott, our property delivers a refined European-inspired experience with thoughtfully designed spaces, modern amenities, and a focus on creating meaningful guest connections.
If you're passionate about hospitality and looking for an opportunity to grow your career, AC Hotel Dayton is the perfect place to join the Shaner Hotels family. Be part of a team dedicated to service excellence, innovation, and creating exceptional guest experiences from day one.