What are the responsibilities and job description for the Account Representative - Uzbek Speaking position at Shamrock Trading Corporation?
Company Description Shamrock Trading Corporation is the parent company for a family of brands in transportation services, finance and technology, including Ryan Transportation, RTS, ProTransport and RTS International. Headquartered in Overland Park, KS, the company maintains offices across the United States and internationally, offering a range of services to support customers in logistics and financial solutions. Shamrock emphasizes a collaborative, growth-oriented work environment with opportunities to learn across multiple business lines. The company has been consistently recognized in Newsweek’s “Most Loved Workplaces,” reflecting a strong culture of employee engagement and support.
Role Description The Customer Service Representative is a full-time, on-site role based in Overland Park, KS. This position is responsible for responding to customer inquiries via phone, email and online platforms, providing accurate information about services, and resolving issues in a timely and professional manner. Daily tasks include researching customer concerns, updating account information, documenting interactions in internal systems, and following up to ensure problems are fully resolved. The role also involves coordinating with internal teams such as operations, finance and technology to address service questions, escalating complex issues when necessary, and identifying opportunities to improve the customer experience. Representatives are expected to maintain a high level of service quality, adhere to company policies and procedures, and contribute to a positive team environment.
Qualifications
- Uzbek language Stron
- g customer service and communication skills, including active listening, clear verbal and written communication, and a professional, empathetic approach to customer interactions.Profi
- ciency with computers and office software (e.g., email, CRM or ticketing systems, spreadsheets) and the ability to learn new technology platforms quickly.Probl
- em-solving and organizational skills, including attention to detail, the ability to multitask, and effective time management in a fast-paced environment.Colla
- borative mindset with the ability to work effectively in a team, build positive internal relationships, and coordinate with multiple departments.High
- level of reliability and integrity, including consistent attendance, adherence to company policies, and careful handling of confidential information.Prior
- experience in customer service, call center, logistics, finance or related fields is beneficial but not required.High
- school diploma or equivalent required; post-secondary education in business, communications or a related field is a plus.