Service Advisor

Description:

Manage and audit all fleet maintenance work orders, ensuring repairs are documented accurately, parts are properly billed, preventive maintenance is scheduled and tracked, and communication between technicians, drivers, and operations remains timely and professional.

Essential Duties:

• Fields calls for service, breakdowns, and schedules preventative maintenance appointments
• Greets drivers upon arrival to the Fleet service center
• Accepts vehicles for repairs
• Notes damage or other driver concerns
• Provides estimated repair time to Fleet Maintenance Manager / Supervisor
• Update daily out of service reports
• Assigns vehicles to appropriate/available technicians
• Create detailed repair orders based on driver write-ups
• Ensure repair orders are completed accurately, thoroughly inspected, and all parts issued are properly billed to the appropriate unit.
• Coordinate warranty repairs, vendor services, and outside repair work.
• Maintain established parts inventory
• Assist with inventory control, parts procurement, inventory cycle counts, and invoice processing.
• Regular and reliable attendance.
• Other duties as assigned

Qualifications:

• High school diploma or GED
• 2 years of related experience
• Customer service skills
• Oral and written communication skills
• Ability to handle complex issues and problems
• Must be flexible and willing to work the demands of the department which are subject to evenings, weekends, holidays, and travel when needed
• Must pass a DOT medical physical
• Must have a valid drivers license

Corporate Summary:

At Shamrock Foods Company, people come first – our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922.

Our Mission:

At Shamrock Foods Company, we live by our founding family’s motto to “treat associates like family and customers like friends.”

Why work for us?

Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy.  That’s why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck.  And it doesn’t stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education and wellness programs.

Equal Opportunity Employer

At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.