What are the responsibilities and job description for the Sales & Events Coordinator position at Shamin Hotels?
Job Title: Sales & Events Coordinator
Property: Delta Hotels by Marriott Norfolk
Employment Type: Full-Time, Hourly
FLSA Classification: Non-Exempt
Compensation: See Requisition
Department: Sales & Events
Reports To: Director of Sales / Event Manager
Work Location: Norfolk, VA (On-Site)
About The Role
Delta Hotels by Marriott Norfolk is seeking a detail-driven, people-first Sales & Events Coordinator to support our Sales and Events team. You'll be at the center of the action — managing inquiries, moving leads through the pipeline, coordinating event logistics, and making sure every client feels taken care of from first contact through final execution.
If you're organized, thrive in a fast-paced environment, and like being the person who keeps everything running smoothly behind the scenes, this role is built for you.
What You'll Do
Perks & Benefits
Property: Delta Hotels by Marriott Norfolk
Employment Type: Full-Time, Hourly
FLSA Classification: Non-Exempt
Compensation: See Requisition
Department: Sales & Events
Reports To: Director of Sales / Event Manager
Work Location: Norfolk, VA (On-Site)
About The Role
Delta Hotels by Marriott Norfolk is seeking a detail-driven, people-first Sales & Events Coordinator to support our Sales and Events team. You'll be at the center of the action — managing inquiries, moving leads through the pipeline, coordinating event logistics, and making sure every client feels taken care of from first contact through final execution.
If you're organized, thrive in a fast-paced environment, and like being the person who keeps everything running smoothly behind the scenes, this role is built for you.
What You'll Do
- Answer incoming sales and events inquiries by phone and email with professionalism and responsiveness
- Follow up on leads and route them to the appropriate team members; track lead status and follow-through
- Schedule and conduct property tours for prospective clients — corporate accounts, social events, and group business
- Assist Event Managers with preparation of Banquet Event Orders (BEOs), proposals, and event documentation
- Support client communication throughout the planning process, ensuring timely updates and follow-through on every commitment
- Maintain organized records of inquiries, contracts, and event files in the sales system
- Coordinate with front desk, food & beverage, and operations teams to support seamless event execution
- Assist with site visits, FAM trips, and client entertainment as needed
- Prior experience in hotel sales, events, catering, or a related hospitality or customer-facing role preferred
- Strong written and verbal communication skills — you represent the property in every interaction
- Organized and detail-oriented with the ability to juggle multiple priorities without dropping the ball
- Familiarity with Delphi, CI/TY, or similar sales and event management software is a plus — we'll train the right person
- Team player who takes pride in their work and genuinely enjoys working with people
- Reliable, professional, and comfortable in a full-service hotel environment
Perks & Benefits
- Competitive hourly compensation
- Marriott Bonvoy Associate Rate — discounted hotel stays at thousands of Marriott properties worldwide for you and your family
- Career growth opportunities within a regional hotel group expanding across Virginia and beyond
- Supportive, team-oriented work environment
Salary : $18 - $22