Expeditor

Expeditor – Catch 31 | Hilton Virginia Beach Oceanfront

Job Title: Expeditor
Location: 3001 Atlantic Ave, Virginia Beach, VA 23451
Schedule: Variable / Part-Time (must include weekends and holidays)
Work Environment: Oceanfront hotel restaurant located directly on the boardwalk

Position Summary

The Expeditor is responsible for managing the flow of food from the kitchen to the dining room in a high-volume, fast-paced restaurant environment. This role ensures orders are accurate, properly timed, and meet quality and presentation standards while serving as the key communication link between Front of House and Back of House teams. The ideal candidate is detail-oriented, calm under pressure, and thrives in a fast-moving service environment.

What You’ll Do

• Coordinate and prioritize outgoing food orders to ensure timely service

• Verify food accuracy, modifiers, temperature, portioning, and presentation

• Serve as the primary communication bridge between kitchen staff and servers

• Monitor ticket times and proactively address delays or issues

• Ensure special requests and dietary modifications are executed correctly

• Maintain a clean, organized, and efficient expeditor/pass area

• Support food runners and assist with takeout or packaged orders as needed

• Communicate clearly with front-of-house staff to support table pacing and guest experience

Customer Service

• Provide friendly, attentive, and professional service

• Respond promptly to guest needs and questions related to food service

• Handle guest concerns calmly and courteously in collaboration with leadership

Safety & Sanitation

• Follow all food safety and sanitation standards

• Prevent cross-contamination and handle food safely

• Maintain cleanliness and organization in all work areas

We Live by Our “TOP” Values

• T – Team Up: Collaborate, support others, and stay golden

• O – Own It: Take pride, stay accountable, and keep learning

• P – Passionately Serve: Be positive, show you care, and create memorable experiences

We are looking for team members who demonstrate these values every day.

Why Work With Us

• Competitive pay

• Go Hilton travel discounts for team members & eligible family

• Shamin Perks (discounts on gyms, movie tickets, amusement parks, rental cars, and more)

• $200 referral bonus after your referral completes 30 days

• Work in a fun, fast-paced, oceanfront restaurant setting

This position may be seasonal or part-time. Full-time benefits such as health insurance, PTO, and 401(k) do not apply unless otherwise specified.

About Shamin Hotels

Shamin Hotels is the largest hotel owner and operator in Virginia, with 70 hotels across multiple states. Founded in 1978, our success is built on teamwork, ownership, and passionate service. We are committed to creating opportunities for growth and delivering exceptional guest experiences.

Shamin Hotels is an Equal Opportunity Employer.
We welcome applicants from all backgrounds. Only candidates selected for interviews will be contacted.

• Qualifications

• Prior experience in a high-volume, fast-paced restaurant (food runner or expeditor preferred)

• Strong understanding of order flow, timing, and prioritization

• Excellent verbal communication skills

• Strong attention to detail and sense of urgency

• Ability to remain calm and organized under pressure

• Customer service–focused mindset

• Professional appearance and demeanor

• Flexibility to work evenings, weekends, and holidays

• aise between back and front of house to ensure guest satisfaction