Revenue Cycle & Patient Services Specialist

Revenue Cycle & Patient Services Specialist

Location: Wauseon, OH (with occasional coverage at our Archbold office)

Employment Type: Part-Time or PRN

Schedule
We're seeking someone who can primarily support our office during provider clinic hours on Tuesdays and Thursdays. Additional hours available based on organizational needs.

Join Our Mission

Shalom Counseling & Mediation Center is an independent, nonprofit, faith-based outpatient mental health organization serving individuals, couples, and families throughout Northwest Ohio.

We're looking for someone who enjoys helping people while also having a passion for organization, accuracy, and healthcare billing. This position combines front office patient services with medical billing and revenue cycle responsibilities, making it an excellent opportunity for someone who enjoys variety and making a meaningful impact behind the scenes.

What You'll Do

Patient Services

• Welcome clients with professionalism and compassion
• Check clients in and out for appointments
• Collect copays, deductibles, self-pay balances, and outstanding balances
• Answer incoming phone calls
• Schedule appointments and assist with administrative questions
• Help create a warm, welcoming office environment

Revenue Cycle & Medical Billing

• Download and process Electronic Remittance Advices (ERAs)
• Process Explanation of Benefits (EOBs)
• Post insurance and patient payments accurately
• Complete billing-related data entry
• Assist with claims processing and accounts receivable support
• Identify payment discrepancies and communicate concerns appropriately
• Support ongoing revenue cycle improvement efforts

Administrative Support

• Scan and organize electronic documents
• Maintain accurate client and billing records
• Assist with administrative projects
• Cross-train to support other administrative functions as needed

What We're Looking For

Required

• High School Diploma or GED
• Strong computer and data entry skills
• Excellent customer service and communication skills
• Strong attention to detail
• Ability to work independently while collaborating with a team
• Commitment to confidentiality and HIPAA compliance

Preferred

• Medical office or healthcare administration experience
• Medical billing or payment posting experience
• Experience processing ERAs and EOBs
• Familiarity with Medicaid, Medicare, and commercial insurance
• Experience with an Electronic Health Record (EHR) system
• Behavioral health experience is a plus

The Ideal Candidate

You are someone who:

• Enjoys both working with people and detailed administrative work
• Is organized, dependable, and accurate
• Takes ownership of your responsibilities
• Learns new systems quickly
• Values teamwork and collaboration
• Wants to be part of a mission-driven organization making a difference in the community

Why Join Shalom?

At Shalom Counseling & Mediation Center, every member of our team contributes to helping individuals and families access high-quality mental health care. Our administrative staff play a vital role in supporting both exceptional client experiences and the financial sustainability that allows our mission to continue.

If you're looking for meaningful work in a collaborative, purpose-driven environment, we'd love to hear from you.

Job Type: PRN or Part Time

Pay: Commensurate based on experience.

Benefits: Based on employment classification.

Equal Opportunity Employer

Shalom Counseling & Mediation Center is an Equal Opportunity Employer committed to creating a welcoming and inclusive workplace.

Education:

• High school or equivalent (Required)

Experience:

• payment posting: 1 year (Preferred)
• Medical billing: 1 year (Preferred)
• QuickBooks: 1 year (Required)
• Customer service: 2 years (Preferred)

License/Certification:

• Medical Billing Certification (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)

Ability to Commute:

• Wauseon, OH 43567 (Required)

Work Location: In person