What are the responsibilities and job description for the Front Gate Attendant position at Shaker Village of Pleasant Hill?
Position: Front Entrance Host
Status: Part-time seasonal, hourly
Shaker Village of Pleasant Hill
Shaker Village of Pleasant Hill (SVPH) is on a mission to inspire generations through DISCOVERY, by sharing the legacies of the Kentucky Shakers. SVPH is committed to bridging historic preservation, land conservation, engaged learning and warm hospitality to present an unrivaled destination experience. Home to the third largest Shaker community in the United States from 1805 until 1910, SVPH manages the country's largest private collection of original 19th century buildings and is the largest National Historic Landmark in Kentucky. Onsite amenities at SVPH include overnight accommodations, dining and catering services, retail shops, event and meeting venues, riverboat rides, historical exhibitions and tours, farm and garden area, nature preserve, multi-use trail system, equestrian stable and an extensive calendar of special programs, activities and events.
Front Gate Attendant Job Summary
This position will welcome all visitors to Shaker Village of Pleasant Hill by staffing the Front Entrance Booth. It is a part-time seasonal position from Spring through Fall.
Responsibilities and Duties
- Warmly welcome all guests to property at the Front Entrance of the Village.
- Approach each vehicle with the iPad, village and trail maps in-hand to more efficiently assist guests entering the property
- Provide directions for guests entering the property.
- Handle cash, check, and credit card transactions as applicable.
- Follow appropriate accounting guidelines in obtaining a money bag, handling of money, and recording transactions through a Square-mobile device.
- Answer questions and engage with guests while providing proactive customer service.
- Consistently engage guests with friendliness, enthusiasm and understanding.
- Ensure a clean, safe environment for all guests and staff, including completion of daily cleaning responsibilities in front entrance booth.
- Review the Banquet Event Orders (BEO) on a daily basis in order to be prepared to welcome and accurately direct attendees to group functions and events.
- Familiarize yourself with locations of the Welcome Center and public restrooms.
- Familiarize yourself with natural landscape and resources of SVPH such as hiking trails.
- Assess inventory and report restocking needs for Front Entrance Booth including trail maps, Village maps, photography guidelines, etc.
- Performs other duties as assigned.
Skills and Qualifications
- Must be a self-motivator and be willing to learn new skills.
- Strong interpersonal and communication skills.
- Excellent customer service skills.
- Positive attitude, problem solving, and flexibility.
- Ability to work enthusiastically with a wide demographic of guests, including youth, families, and adults.
- Ability to work in a team as well as individually.
- Show knowledge of all Shaker Village activities.
Education and Experience
- High school diploma required
- Customer service experience preferred.
- Experience handling money and processing transactions preferred.
- Ability to us Square Program and iPad preferred. Can be trained.
Requirements
- Frequently required to stand for periods of time.
- Frequently required to work unsupervised.
Working Environment and Conditions
- Regularly exposed to wet and/or humid conditions.
- Frequently exposed to outside weather conditions including hi temperatures.
- This position requires working weekends, early mornings and evenings.
- This position is subject to a background check and drug testing.