Administrative Coordinator

Overview

We are seeking a dynamic, highly organized Administrative Coordinator to join our growing team. This vital role is designed for a proactive individual who thrives in a fast-paced environment and enjoys keeping operations running smoothly.

As an Administrative Coordinator, you will support daily office operations, manage customer communication, coordinate scheduling, and assist with lead follow-up, light sales support, and community relationship engagement. Your professionalism, attention to detail, and follow-through will directly support both operations and revenue growth across our residential, commercial, and party/event cleaning services.

Responsibilities

• Manage inbound communications with professional phone etiquette
• Answer, screen, and route calls, texts, and inquiries accurately
• Communicate clearly with customers regarding residential, commercial, and party/event cleaning services
• Follow up on inquiries, quotes, and next steps to help convert opportunities into booked work
• Assist with scheduling, confirming, and coordinating cleaning appointments
• Coordinate assignments and timing with cleaning teams
• Maintain organized digital records, notes, and follow-ups in internal systems
• Support light sales activity through consistent follow-up and appointment setting
• Assist with community relationship engagement, including:
• communicating with local businesses or organizations
• supporting outreach efforts
• helping schedule consultations or walkthroughs
• Support calendar management and internal scheduling
• Perform general administrative and clerical tasks as needed
• Handle sensitive and confidential information with professionalism and discretion

What Success Looks Like

• Leads and inquiries are handled promptly and professionally
• Outbound B2b Calls /Appointment setting
• Follow-ups are completed consistently and opportunities do not fall through
• Appointments and bookings are scheduled accurately
• Cleaners receive clear schedules and instructions
• Community relationships and inquiries are handled with professionalism
• Administrative systems remain accurate and up to date

Qualifications

• Associate’s degree required (or higher)
• Proven experience in administrative, office coordination, or clerical roles
• Clear, fluent English (spoken and written) with strong phone communication skills
• Strong organizational skills with excellent attention to detail
• Ability to prioritize tasks and manage multiple responsibilities efficiently
• Proficiency with Microsoft Office and Google Workspace
• Comfortable learning and using scheduling or CRM systems
• Reliable, punctual, and professional demeanor

Preferred Qualifications

• Customer service, scheduling, or light sales support experience
• Experience supporting service-based businesses (cleaning, hospitality, events, etc.)
• Comfort engaging with local businesses or community contacts
• Bilingual abilities are a plus (must speak English clearly and confidently)
• Experience in fast-paced office environments

Schedule & Location

• Part-time
• In-office position
• Daytime hours (schedule discussed during interview)

Why Join Shake The House

• Clear expectations and structured workflows
• Opportunity to grow with a scaling company
• Hands-on role with real impact on daily operations and revenue
• Professional environment focused on accountability, execution, and growth

How to Apply

Please apply with:

• A brief summary of your administrative experience
• Confirmation that you meet the education requirement and are comfortable handling phone communication in English

Additional Information

This role involves frequent customer communication, follow-up, and coordination of time-sensitive residential, commercial, and party/event cleanings, as well as light community engagement. Strong communication, organization, and follow-through are essential.

Pay: $15.00 - $16.00 per hour

Expected hours: 15.0 – 25.0 per week

Work Location: In person

Salary : $15 - $16