Mutilingual Customer Service Representative

Shaka Wear is a streetwear brand who is looking for a customer service representative, or CSR, who will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The ideal candidate will be patient, empathetic, and will be generally excited to help our customers.ResponsibilitiesManage large numbers of incoming calls.Identify and assess customers’ needs to achieve satisfaction.Build trust and sustainable relationships with customers through open and interactive communication.Provide accurate, valid, and complete information by using established methods/tools.Meet personal/customer service team sales targets and call handling quotas.Handle customer complaints, provide appropriate solutions and alternatives, within appropriate time limits; with consistent follow-up to ensure resolution.Maintain records of customer interactions, process customer accounts, and file documents.Follow communication procedures, guidelines, and policies.Exceeding expectations within customer interactions.SkillsProven customer support experience or experience as a client service representative.Strong phone handling skills and active listening.Familiarity with CRM systems and practices.Customer orientation and ability to adapt/respond to different types of characters.Excellent communication and presentation skills.Ability to multi-task, prioritize, and manage time effectively.High school degree.Basic computer skills.Must have prior experience with printing labels, creating invoices, and order fulfillment.Schedule M-F 8:00AM-5:00PM (May be longer depending on holidays.)Location: In-Person (555 E. Jefferson Blvd., Los Angeles, CA 90011)

Salary : $18