What are the responsibilities and job description for the Quick Lube Assistant Manager position at Shaheen Chevrolet?
Join the #1 Chevrolet dealership in Mid-Michigan!
We're looking for an experienced Quick Lube Assistant Manager to join our family-owned and operated dealership in Lansing, MI. If you're passionate about delivering outstanding customer service, leading a team, and keeping service operations running efficiently, we'd love to meet you.
What You'll Do
Summary
The Quick Lube Assistant Manager sells shop services to customers and helps the Manager with the total operation of the Quick Lube department.
ESSENTIAL DUTIES include the following. Other duties may be assigned.
Maintain a high level of grooming, hygiene and uniform appearance.
Conduct all business with sincerity, honesty and genuine concern for the customers.
Promptly meet and greet Service customers in a friendly and courteous manner.
Write orders for customer requested service and advises customer regarding maintenance of their vehicle.
Create properly prepared repair orders, estimates and invoices.
Inspect repairs and maintenance jobs for proper completion.
Maintain a work schedule for all Quick Lube employees.
Review the courtesy inspection sheet for completion and quality.
Track and report to the Service Manager information that is required.
Refer all repair and maintenance questions to a service advisor.
Strive to increase sales and production.
Advise the Service Manager of any situation that jeopardizes the safety, welfare or integrity of the Dealership, its employees or customers.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provides a complete and accurate written estimate for parts and labor.
Obtains customer's signature on repair order; provides customer with a copy.
Establishes customer's method of payment. Obtains credit approval, if necessary.
Implements and maintains a service marketing program.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
Explains completed work and all charges to customers.
Implements a quality control process to eliminate comebacks.
Maintain high customer satisfaction standards.
Keeps work area clean.
MARGINAL DUTIES include the following. Other duties may be assigned.
Supervisory Responsibilities
Directly supervises employees in the Quick Lube. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION And/or EXPERIENCE
Two to four years related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers or employees of organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver's License
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; and toxic or caustic chemicals. The employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions and risk of electrical shock. The noise level in the work environment is usually very loud.
We're looking for an experienced Quick Lube Assistant Manager to join our family-owned and operated dealership in Lansing, MI. If you're passionate about delivering outstanding customer service, leading a team, and keeping service operations running efficiently, we'd love to meet you.
What You'll Do
- Assist in overseeing the daily operations of our Quick Lube department.
- Lead, coach, and schedule Quick Lube technicians.
- Greet customers, write repair orders, and recommend maintenance services.
- Ensure quality workmanship and high customer satisfaction.
- Monitor productivity, sales, and department performance.
- Maintain a clean, safe, and organized work environment.
- Schedule: Monday-Friday 9:00a-6:00p, Saturday coverage discussed as needed
- 2 years of automotive service or Quick Lube experience, with leadership experience preferred.
- Excellent customer service and communication skills.
- Strong organizational and problem-solving abilities.
- Valid driver's license.
- Family-owned and operated dealership
- Temperature-controlled, state-of-the-art shop
- Competitive pay
- Medical, Dental, Vision, Disability & Life Insurance
- 401(k) with employer match
- Paid time off, including vacation & sick
- Employee discounts on vehicles, parts, and service
- Career growth opportunities with a promote-from-within culture
Summary
The Quick Lube Assistant Manager sells shop services to customers and helps the Manager with the total operation of the Quick Lube department.
ESSENTIAL DUTIES include the following. Other duties may be assigned.
Maintain a high level of grooming, hygiene and uniform appearance.
Conduct all business with sincerity, honesty and genuine concern for the customers.
Promptly meet and greet Service customers in a friendly and courteous manner.
Write orders for customer requested service and advises customer regarding maintenance of their vehicle.
Create properly prepared repair orders, estimates and invoices.
Inspect repairs and maintenance jobs for proper completion.
Maintain a work schedule for all Quick Lube employees.
Review the courtesy inspection sheet for completion and quality.
Track and report to the Service Manager information that is required.
Refer all repair and maintenance questions to a service advisor.
Strive to increase sales and production.
Advise the Service Manager of any situation that jeopardizes the safety, welfare or integrity of the Dealership, its employees or customers.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provides a complete and accurate written estimate for parts and labor.
Obtains customer's signature on repair order; provides customer with a copy.
Establishes customer's method of payment. Obtains credit approval, if necessary.
Implements and maintains a service marketing program.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
Explains completed work and all charges to customers.
Implements a quality control process to eliminate comebacks.
Maintain high customer satisfaction standards.
Keeps work area clean.
MARGINAL DUTIES include the following. Other duties may be assigned.
Supervisory Responsibilities
Directly supervises employees in the Quick Lube. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION And/or EXPERIENCE
Two to four years related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers or employees of organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver's License
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; and toxic or caustic chemicals. The employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions and risk of electrical shock. The noise level in the work environment is usually very loud.