What are the responsibilities and job description for the Customer Service Representative/Scheduler position at Shah Eye Center?
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
Customer Service Representative is responsible for:
1. Protecting the physician’s license;
2. Maintaining confidential any and all information accessible while performing job duties;
3. Staying in compliance with Medicare, Medicaid, OSHA, HIPAA, OIG, and any other legal and/or contractual obligations.
Duties of the Job:
- Sorting and importing faxes to patient’s charts which may include A1C lab reports, referrals, patients demographics, and list of medications. Miscellaneous faxes placed in proper department.
- Calling doctors office to request referrals and lab work
- Screen incoming calls providing prospective patients with relevant information including but not limited to: medical procedures, cost and financing, general practice information.
- Uses customer service skills when dealing with patients over the phone
- Routes calls or takes messages.
- Ensures that all demographic information is correct and that all insurance information is collected.
- Schedules/Reschedules appointments for patients using Medinformatix Software.
- Phone Tree calls patient to remind them of appointment 1 day prior to service.
- Contacts/Verifies missed appointments/yearly’s for follow up. If unable to reach client, sends a Reminder Notification Card.
- Check company voicemail and return phone calls.
- Update board with daily patient count for easy glance of current numbers per doctor/location.
- Verify Fax Folder; distribute into designated folders and import any information needed into patient’s chart.
- Assist with new hire training for Call Center.
- Phones are not to ring more than 3 times.
- Other duties as assigned by management.
Job Type: Full-time
Pay: $12.00 - $12.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Work Location: In person
Salary : $12 - $13
