Logistics Coordinator

Do you currently work with Third Party carriers to move freight for your company or customers? Are you representing your customers to a number of brokers both dedicated and LTL? Are you looking to be the primary source of freight distribution for your customers and implement your freight knowledge to better serve your customer base? If so, then this role may be a perfect fit for you! The Shaffer Group is seeking an experienced, detail-oriented and proactive Logistics Coordinator to manage third-party freight planning and execution for inbound and outbound shipments. This role will be responsible for coordinating freight from initial quoting and scheduling through final delivery, while balancing cost, timing, service, and risk.

The Logistics Coordinator will work closely with Purchasing, Parts, internal teams, customers, brokers, vendors, and manufacturers to ensure freight moves efficiently and issues are addressed proactively.

Schedule: Monday–Friday, 8:00 AM–5:00 PM | On-site

Key Responsibilities

Freight Planning & Execution

• Coordinate all third-party freight needs for inbound and outbound shipments.
• Use multiple software platforms to build, broker, request, confirm, and track shipping details for all parties involved.
• Own and coordinate freight requirements associated with Shaffer Purchase Orders in partnership with Purchasing.
• Own and coordinate freight requirements associated with Shaffer Parts orders in partnership with Parts.
• Independently quote, source, and select freight solutions while balancing cost, timing, service, and risk.
• Track shipments through delivery, proactively manage delays and exceptions, and ensure issues are resolved.

Freight Cost, Performance & Claims

• Own freight claims from identification through resolution and financial recovery.
• Help develop, implement, and maintain a consistent freight claims process.
• Review freight charges against quoted rates and identify discrepancies, unnecessary charges, or opportunities for improvement.
• Monitor carrier and broker performance and escalate significant cost, service, or reliability concerns.
• Analyze freight activity and performance to support cost control and service improvements.

Customer Experience & Communication

• Improve the customer experience through proactive communication before, during, and after shipment.
• Communicate delivery timing, requirements, changes, and exceptions clearly and promptly.

Qualifications & Skills

• 2–4 years of experience in logistics coordination, transportation, dispatching, or a related field.
• Strong understanding of logistics processes, including:
  • Bills of Lading (BOLs)
  • Purchase Orders (POs)
  • Drayage
  • Intermodal
  • Truckload (TL)
  • Less-than-Truckload (LTL)
  • White-glove moving and delivery services
• Experience coordinating or deploying third-party fleets and transportation assets.
• Strong problem-solving skills and the ability to independently resolve freight-related issues.
• Comfortable building positive working relationships with internal teams and external partners.
• Proficiency with transportation, carrier, and shipping software is preferred.

Who We Are

Shaffer is a family-founded, employee-owned business with deep roots in the arcade equipment distribution and amusement operations space. For decades, we’ve supported customers in the family entertainment, vending, bar & restaurant, and route operations industries.

We are a nationally recognized leader in the arcade industry and operate in an environment that is relationship-driven and genuinely fun. As an employee-owned company, we value ownership, accountability, and teamwork.

We continue to invest in growth, new markets, and strong talent to help move the business forward.

What We Offer

• Become an employee-owner and earn shares every year
• Compensation: Competitive base salary plus commission
• 401(k) with company match
• Medical, dental, vision, life, and disability insurance
• Paid vacation and paid holidays
• Supportive and collaborative work environment

Shaffer is an equal opportunity employer.

Next Step: One-Way Video Interview

If you're selected to move forward, the next step is a one-way video interview through Spark Hire. It is a chance to go beyond your resume and introduce yourself, your communication style, and what makes you a great fit for our team. Every interview is personally reviewed by our HR team as part of our effort to make the hiring process faster and more efficient. The sooner you complete your interview, the sooner we can move you to the next step.