What are the responsibilities and job description for the Outside Sales, Aftermarket Territory Account Representative position at Shafer, Troxell & Howe, Inc?
STH specializes in delivering solutions through system application analysis, sales, and service of engineered products. We are committed to providing exceptional customer support, technical expertise, and innovative solutions for our commercial clients.
The Outside Sales, Aftermarket Territory Account Representative plays a critical role in developing and maintaining relationships with property managers, building engineers, and other commercial customers across Maryland. This position focuses on selling pumps, controllers, preventative maintenance agreements, and other related products and services. By leveraging technical expertise, interpersonal skills, and strategic planning, the representative ensures client satisfaction and contributes to the long-term growth of STH.
Just a few of our amazing benefits
- 401(k) with company matching structure and vesting as of day one
- Comprehensive Medical, Dental, and Vision insurance
- Company-paid employee Life Insurance
- Paid Time Off
- 10 Paid Holidays
- Flexible work environment (Hybrid)
- Team-oriented work environment with company events
- Competitive wages (this position would be salaried commission-based structure)
- Quarterly Commission Payments
- Company vehicle
Job Responsibilities
- Promote, market, and sell STH products and services, including pump repairs and preventative maintenance agreements.
- Conduct 8-9 sales calls per day, 3-4 days per week, to engage with prospective and current customers.
- Qualify leads and perform follow-ups to build and maintain a consistent sales pipeline that meets performance goals.
- Foster strong internal relationships across STH teams, including Service, to ensure customers receive exceptional support.
- Collaborate with inside support staff to manage and execute project-related tasks efficiently.
- Accurately submit orders to the inside support team following STH policies and procedures.
- Coordinate with estimating and engineering teams to finalize project pricing and select the most suitable pumps.
- Conduct on-site visits to customer locations, including job sites, for equipment inspections and sales presentations.
- Recommend product and service improvements based on project requirements and customer needs.
- Maintain detailed records of area and customer sales to provide historical data and ensure consistency in reporting.