What are the responsibilities and job description for the Field Service Technician, General position at Shafer, Troxell & Howe, Inc?
Provide customer service and support during field visits.
Manage on-site maintenance, repairs, and diagnostics.
Diagnose errors, and technical problems, and determine the appropriate next steps.
Collaborate with the technical and Service Coordinator team to build positive relationships with clients and coworkers.
Fulfil customers' needs by making appropriate timely recommendations and briefings using the appropriate procedures and automation systems.
Establish systems requirements, including gathering essential information for quotes and parts orders, and completing the installation.
Build customer relationships and satisfaction by using ingenuity to investigate complaints, identify resolutions, suggest best operation practices, and recommend system improvements.
Salary.com Estimation for Field Service Technician, General in Frederick, MD
$55,775 to $72,090
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What is the career path for a Field Service Technician, General?
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