What are the responsibilities and job description for the Guest Services position at Shady Acre Inn and Suites?
Your Role: As a Guest Services Associate at Shady Acre Inn & Suites, you will work collaboratively with our team, upholding our mission, core values, and guiding principles. Because we are a small, high-touch property, every team member plays a hands-on role in keeping our inn running smoothly. While your primary focus is guest care and operational support, all associates pitch in across departments, including housekeeping and laundry, to maintain our high standards of cleanliness and service.
We operate as one team with one goal: delivering an exceptional guest experience.
Key Responsibilities:
Guest Care:
- Greet all guests with kindness, respect, and dignity.
- Answer phones, make reservations, and manage guest check-ins and check-outs.
- Respond to and resolve guest concerns in alignment with our guiding principles.
- Address maintenance issues promptly and coordinate necessary repairs.
- Manage and help coordinate special guest occasions such as birthdays and anniversaries.
- Call and confirm guest arrivals one week in advance.
Opperations and Team Support:
- Assist team members with daily tasks as needed to ensure smooth property operations.
- Help with room cleaning, laundry, and property upkeep alongside the housekeeping team.
- Conduct room and property inspections for quality assurance.
- Keep the office clean, neat, and organized.
- Provide timely reports to management.
What This Role Requires:
- A team-first mindset and willingness to step in wherever needed.
- Attention to detail and pride in maintaining a clean, welcoming environment.
- A positive attitude and strong work ethic.
- Physical ability to assist with housekeeping and laundry tasks when required.
What We Offer:
- Competitive hourly wage.
- A supportive and team-oriented work environment.
- Opportunities for professional development and training.
- Employee discounts for stays and amenities.
Job Types: Full-time, Part-time
Benefits:
- Flexible schedule
Ability to Commute:
- Branson West, MO 65737 (Required)
Ability to Relocate:
- Branson West, MO 65737: Relocate before starting work (Required)
Work Location: In person