Installation Operations Supervisor

Job Summary

Acoustical Solutions is seeking an experienced Installation Operations Supervisor to lead field service operations across North America. This role is responsible for building and developing high-performing installation teams, managing subcontractor partners, and ensuring installation projects are completed safely, on schedule, within budget, and to high customer satisfaction standards.

The Installation Operations Supervisor will oversee day-to-day installation operations, inventory, equipment, fleet management, safety compliance, departmental financial performance, and continuous improvement initiatives. The ideal candidate is a strong people leader with experience managing installation services teams and a commitment to operational excellence, accountability, safety, and process improvement.

Essential Duties and Responsibilities

• Develop and maintain reliable, standardized installation-related business processes.
• Manage in-house installation teams and subcontractor partners to ensure projects are completed safely, on schedule, within budget, and according to quality standards.
• Oversee the organization, inventory levels, and reorder points for project materials within the installation warehouse.
• Manage installation tools and equipment inventory.
• Address policy and procedure issues with team members and communicate significant concerns to upper management.
• Oversee maintenance and management of the company fleet.
• Conduct monthly jobsite safety audits and fleet vehicle audits.
• Maintain overall P&L responsibility for the Contracting Services Installation business.
• Participate in monthly KPI reviews, strategy deployment, and budget review processes.
• Lead the execution and continuous improvement of the company's Daily Management and Continuous Improvement methodology.
• Identify opportunities to improve installation department efficiency, effectiveness, and overall performance.
• Collaborate with Project Managers to standardize, document, and continuously improve installation processes.
• Identify and eliminate waste within installation processes to improve overall efficiency.
• Develop installer training procedures and programs.
• Train Project Managers and installers on jobsite safety requirements and installation quality standards.
• Identify, recruit, train, and develop installation employees who demonstrate company values and a commitment to customer satisfaction.
• Identify, recruit, train, and manage installation subcontractor partners throughout the United States.
• Ensure subcontractor partners consistently meet company safety and quality standards.
• Assist with the development of the annual departmental operating budget.
• Track departmental spending and report results monthly.
• Perform other related duties as assigned.

Required Qualifications

• Bachelor’s degree in Engineering, Construction Management, or a related field.
• 5–10 years of experience managing employees within an installation services environment.
• Demonstrated leadership and team management experience.
• Excellent verbal, written, and interpersonal communication skills.
• Strong initiative with the ability to identify and solve operational problems.
• Ability to manage multiple activities, priorities, and functions simultaneously.
• Strong organizational skills and a goal-oriented approach.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to maintain a positive attitude and remain open to new ideas, processes, and organizational change.
• Commitment to company philosophy, values, safety standards, and operating procedures.
• Must successfully pass a pre-employment drug screening and criminal background check.
• Must be authorized to work in the United States.

Preferred Qualifications

• Experience with Continuous Improvement and Lean business processes.
• Experience managing subcontractors or third-party installation partners.
• Experience managing installation operations across multiple locations or geographic regions.
• Experience with departmental budgets, expense tracking, and P&L responsibility.
• Experience developing and implementing training programs for field or installation teams.
• Experience managing fleet operations, tools, equipment, and installation-related inventory.

Work Environment / Schedule

• Position is based in Richmond, VA.
• May require extended periods of sitting at a desk and working on a computer.
• Must be comfortable working in a fast-paced, high-stress environment.
• Position may require working in or visiting construction sites and warehouse environments.
• Must adhere to the Acoustical Solutions Health & Safety Manual.
• Attendance at company safety meetings is required.
• Appropriate personal protective equipment (PPE) must be worn when required.
• Monthly jobsite safety and fleet vehicle audits are part of the position's responsibilities.

Compensation and Benefits

• Annual salary: $80,000.
• Multiple Aetna medical plan options, including HSA-eligible plans.
• Dental coverage through Aetna.
• Voluntary vision coverage through Guardian.
• Health Savings Account (HSA) available with eligible medical plans.
• Acoustical Solutions matches employee HSA contributions dollar-for-dollar up to $480 annually and provides an additional $400 employer HSA contribution for enrolled employees for the 2026 plan year.
• Employer-paid Group Term Life and Accidental Death & Dismemberment (AD&D) insurance equal to 1x annual salary, up to $200,000.
• Employer-paid Short-Term Disability coverage.
• Optional Voluntary Life and AD&D insurance.
• Optional Long-Term Disability coverage.
• Optional Accident, Critical Illness, and Hospital Indemnity coverage.
• Insurance benefits are available to eligible employees working 30 or more hours per week.
• Eligible spouses and legal dependents up to age 26 may also participate in applicable benefit plans.
• Benefits eligibility begins the first of the month following the employee's date of hire.

EEO Statement

We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic under applicable federal, state, or local law.