Receptionist Front Desk

Front Desk Receptionist / Back Office Medical Assistant

Job Summary

We are seeking a reliable, dependable, professional Front Desk Receptionist/Back Office Medical Assistant to join our busy medical practice. The ideal candidate must be willing to cross-train in both front desk and clinical responsibilities to support efficient daily operations and quality patient care.

We are looking for someone who is punctual, responsible, motivated, and committed to their job, with a strong work ethic, positive attitude, and excellent customer service skills. The successful candidate must be a team player who takes initiative, follows through on assigned tasks, and can work efficiently in a fast-paced medical environment.

Responsibilities

Front Desk Duties

• Greet patients and assist with check-in and check-out procedures.
• Answer and manage a multi-line telephone system professionally.
• Schedule, confirm, and coordinate patient appointments.
• Verify patient demographics, insurance eligibility, and benefits.
• Collect copayments, deductibles, and outstanding balances.
• Respond to patient inquiries and provide excellent customer service.
• Maintain accurate patient information and ensure HIPAA compliance.

Back Office Medical Assistant Duties

• Escort patients to examination rooms and prepare them for physician visits.
• Obtain and document vital signs, medical histories, and chief complaints.
• Assist physicians with examinations, minor procedures, and in-office treatments.
• Prepare, clean, and sanitize examination rooms.
• Assist with wound care, dressing changes, and specimen collection as appropriate to training.
• Accurately document patient information in the Electronic Medical Record (EMR).
• Assist with referrals, diagnostic testing, and follow-up care.
• Maintain medical supplies and ensure examination rooms are properly stocked.
• Follow established patient safety and infection control procedures.

Qualifications & Requirements

• Previous experience in a medical office as a Front Desk Receptionist and/or Medical Assistant preferred.
• Must be reliable, punctual, dependable, and have a strong work ethic.
• Willingness to be cross-trained in both front desk and back office duties is required.
• Strong customer service, communication, and telephone skills.
• Ability to multitask, stay organized, and work efficiently in a busy medical practice.
• Familiarity with EMR systems and medical terminology preferred.
• Basic knowledge of insurance verification, ICD-10, and CPT codes is a plus.
• Ability to work independently and as part of a team.
• Must demonstrate professionalism, accountability, and attention to detail.
• Must follow instructions, take initiative, and complete assigned responsibilities.
• We strongly encourage bilingual candidates to apply.
• Medical Assistant certification is a plus.

What We Value

Reliability and attendance are extremely important to our practice. We seek someone who consistently arrives on time, maintains dependable attendance, takes ownership of their responsibilities, and supports coworkers when needed.

The ideal candidate is eager to learn, adaptable, respectful, and dedicated to excellent patient care.

Join Our Team!

We are looking for a dedicated individual who wants to become a valued and dependable member of our medical team. If you are hardworking, professional, reliable, and willing to learn front-desk and back-office responsibilities, we encourage you to apply.