Key Account Manager

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

To develop new business with existing and potential customers and maintain current customer accounts. Provide support for customers for sales, service and quality. Ensure customers' needs are being met and exceeded by coordinating with other teams in the assigned business unit.

JOB FUNCTIONS

• To provide technical, operational and after sales support to all OGC/OCM locations and OGC/OCM customers.
• Provide technical training for OGC/OCM employees.
• Improve the OGC/OCM infrastructure to support growth and profit initiatives
• Assist the Affiliates with customer projects/presentations.
• Provide technical support and guidance to existing and new clients, both domestic & international to cement and create sound business relationships.
• Assist the remainder of the Sales team to prepare global customer quotations in particular with assignments of a technical nature through presentations, quotations and projects.
• Support the global OCM business in technical issues in the lab and technical issues with customer
• Recommend to Senior Management proposals for improving operational standards and capital investment to maintain and/or increase the company’s market share and profitability.
• Identify and develop new opportunities and sales strategies within the area of your responsibility increasing revenue and margin.
• Provide general direction and manage subordinate staff in the day-to-day performance
• Participate in 24hour/7day cover by rota to maintain effective operations.
• Ensure full compliance with the Company’s Code of Integrity & Professional Conduct, and act in accordance with SGS UK’s Equality & Diversity Policy, and ensure others do so.
• At all times, adopt a safe behavior by exercising due regard for the health and safety of yourself, colleagues and clients, in line with the Company’s policies and procedures.
• Build strong customer relationships to maintain existing business, generate additional service opportunities and new business.
• Liaison between Key Account clients and teams within SGS
• Understand the Key Account strategy to identify how to best market SGS services and maximize market share
• Provides guidance and/or leadership to others, including indirect reports, peers, or manager.

Qualifications

EDUCATION AND EXPERIENCE

• 7 years experience in the OGC/OCM industry.
• GED/ HS diploma
• Experience in a role requiring daily interface with customers with a particular focus on service delivery.
• Extensive experience working in an analytical or business development role within the oil inspection industry.
• Good understanding of the oil and gas industry from both technical & sales perspective.
• Good understanding of OGC/OCM customer expectations.
• Bachelor's degree in a related discipline (business management etc.)

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression and Indigenous status, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.