What are the responsibilities and job description for the Client Service Technician position at SGS?
We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Ensures that all client samples are handled, received, entered into the LIMS system with appropriate testing assigned and retained in accordance with Company Policy
- Receives, records and inputs into LIMS all pertinent information regarding client samples
- Facilitates the expedient release of samples to Operations for analysis
- Monitors client sample submission and identifies new sample matrices or testing profiles
- Maintains records of all sample handling and data input upon receipt
- Identifies sample discrepancies and communicates as required
- Provides client COAs or partial COAs as required
- Receives supply shipments and records any inaccuracies in the Vendor Deviation Log
- Maintains and tracks sample retain
- Responsible for retrieving, logging, and recording sample retests
- Verifies receipt and shipping of all brokered samples and completes required documentation
- Ensures the Quality Management System is maintained in accordance with ISO 17025 standards
EDUCATION AND EXPERIENCE
- High school degree and 0-2 years' experience in a related field Required
- Effective problem prevention and problem-solving skills Required
- Written and verbal communication skills necessary to cross multiple disciplines Required
- Experience with Microsoft Word and Excel Required
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.
If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.