What are the responsibilities and job description for the IT Tech Support/HelpDesk- Only W2 and Locals Only position at SGS Technologie?
US Citizens and Green card holders would be considered only on W2.
We are looking for a Deskside Support Technician to provide hands-on technical support for end users. The ideal candidate will be responsible for troubleshooting and resolving issues related to desktops, laptops, printers, and other IT hardware/software in an onsite environment.
Key Responsibilities
- Provide onsite deskside support to end users for desktops, laptops, and peripherals
- Diagnose and resolve hardware and software issues on Windows systems
- Install, configure, and troubleshoot printers (local & network printers)
- Perform system setups, imaging, OS installations, and upgrades
- Troubleshoot issues related to MS Office, Outlook, email, and common business applications
- Replace faulty hardware components (RAM, hard drives, keyboards, monitors, etc.)
- Provide support for basic networking issues (LAN, Wi-Fi connectivity, VPN access)
- Log, track, and resolve incidents using a ticketing system
- Escalate unresolved issues to appropriate teams when required
- Maintain IT asset inventory and documentation
- Ensure adherence to IT policies and security standards
Required Skills & Qualifications
- Strong experience in desktop & laptop troubleshooting (Windows 10/11)
- Hands-on experience with printer setup, configuration, and troubleshooting
- Good understanding of hardware components and peripherals
- Experience with Active Directory (password resets, user unlocks, basic group management)
- Knowledge of ticketing tools (ServiceNow, Remedy, Jira, etc.)
- Basic understanding of networking concepts (IP, DNS, DHCP)
- Excellent customer service and communication skills
- Ability to work independently in an onsite environment
Preferred Qualifications
- IT certifications (CompTIA A , Network , or similar)
- Experience supporting corporate or enterprise environments
- Exposure to SCCM, Intune, or endpoint management tools
Soft Skills
- Strong problem-solving abilities
- Patience and professionalism while supporting end users
- Ability to manage multiple tasks and prioritize effectively