What are the responsibilities and job description for the Customer Service or Call Center Representative position at SGS TECHNICAL SERVICES PRIVATE LIMITED?
Title: Customer Service/ Call Center Representative
Duration: 03 Months (Contract role)
Location: Remote(Texas)
Pay Rate: $15.00/Hr. on W2 (Without any benefits)
Shift: Mon – Fri between 7AM – 7PM
Summary:
We are seeking a talented individual for Employer Solutions Call Center Representative 1 who is responsible for answering inbound calls and providing excellent customer service to callers.
Essential Responsibilities:
- Answer incoming phone lines
- Follow guidelines dictated in quality program for each call.
- Ensure security procedure are met in every interaction
- Utilize DE & all applicable systems to procure needed program details to answer the caller’s questions in accordance with program guidelines.
- Ensure correct information is communicated in each interaction.
- Maintain call talk times while applying all file facts
- Following details of required call scripts
- Process incoming Level 1 docs
- Maintain quality performance in processing
- Ensure all processing and call goals are met
Minimum Education:
- High School Diploma or GED required
- Additional education is preferred
Minimum Work Experience:
- 2 year of call center experience
- Must have at least 2 years consecutive with one employer.
- Demonstrate customer service skills is required
- Able to function between two departments incoming calls
Job Types: Contract, Temporary
Pay: $14.00 - $15.10 per hour
Expected hours: 40 per week
Experience:
- call center : 2 years (Required)
Work Location: Remote
Salary : $14 - $15