What are the responsibilities and job description for the Video Surveillance Operator position at SGS Consulting?
Note: Occasional overtime — not mandatory but must be flexible for up to 20 minutes over shift if stuck on an active call.
ROLE SUMMARY:
- The Surveillance Operator is a desk-based, onsite security monitoring role responsible for reviewing live video feeds, identifying potential threats, and taking immediate action such as issuing real-time audio warnings or contacting law enforcement/property representatives.
- Operators monitor multiple sites nationwide using proprietary software and work in a fast-paced, multi-screen environment.
- This role is not related to casino surveillance and is not located on the Las Vegas Strip.
RESPONSIBILITIES:
- Monitor multiple live video surveillance feeds to identify suspicious or unsafe activity.
- Deliver real-time audio warnings to individuals onsite when appropriate.
- Escalate incidents to police departments, first responders, or site contacts as needed.
- Write clear, accurate, and detailed incident notes and documentation.
- Manage several computer screens, tabs, and applications simultaneously.
- Maintain strong attendance, punctuality, and consistent focus throughout the shift.
- Escalate technical issues to IT; no troubleshooting knowledge required.
REQUIRED QUALIFICATIONS:
- Ability to speak, read, and write English clearly.
- Comfortable speaking with law enforcement and property managers.
- Proficient computer skills, including navigating multiple monitors and tabs.
- Minimum typing speed of 40 WPM.
- Ability to sit and focus for long periods.
- Strong attention to detail in a high-volume, fast-paced environment.
- All new hires must cover weekends.
PREFERRED BACKGROUNDS (NICE-TO-HAVES):
- Video gaming experience (fast reaction speed, multi-screen familiarity).
- Call center or dispatch-style experience.
- Previous loss prevention or surveillance experience.
- Experience in fast-paced desk environments.
NOT PREFERRED:
- Security guards accustomed to physical patrols.
- Candidates expecting flexible schedules or remote work.
WORK ENVIRONMENT:
- Fast-paced operations center.
- Heavy computer and multi-monitor use.
- Safe, climate-controlled office setting.
- Structured, non-flexible schedules — employees must work the shift hired for Communication currently via Microsoft platforms, transitioning to Google Meet/Google Mail.
INTERVIEW PROCESS:
(Streamlined – 2 Steps)
- 20-minute phone interview.
- 1-hour onsite interview shadow session (30/30).