Technical Service Engineer

JOB DESCRIPTION:

This position plays a critical role in supporting new product development and sustaining current products. This role serves as a technical liaison between the Line of Business and the manufacturing plant, applying engineering expertise to optimize manufacturing processes, ensure product compliance, and drive continuous improvement.

Top Skills:

3 years exp within the Electrical Engineering Industry, Antenna preferred but open to other Electronic Components, strong technical liaison skills and Change Management/ Process Improvement Skills

Key Responsibilities:

Product Evolution & Change Management

• Leads or contributes to the execution of Change Notices within agreed timelines.

• Analyzes the impact of changes on end-to-end manufacturing processes.

• Proposes improvements to the Board of Change.

• Manages requests related to Adaptation, Quality, Productivity, Obsolescence, and Withdrawal.

• Collaborates with Design and Continuous Engineering teams on all product changes.

Technical Problem Solving & Knowledge Transfer

• Trains plant personnel on product and customer application knowledge.

• Performs product and process analysis (e.g., Technical Returns, FPY, MDR, Red Box).

• Leads or supports root cause analysis using 8D methodology.

• Interfaces with customers to resolve technical inquiries and enhance delivery experience.

Product Compliance & Robustness

• Ensures consistency in product definition within the manufacturing database.

• Contributes to risk assessments (e.g., PFMEA, PQCS, CQCP).

• Supports part qualification and critical supply robustness.

• Manages new product introductions and industrial transfers.

• Works with certification engineers to maintain compliance with UL, CSA, and other standards.

Quality & Continuous Improvement

• Demonstrates leadership in issue resolution and process improvement.

• Collaborates with Quality Engineers, manufacturing teams, and corporate engineering.

• Supports monthly quality meetings with Offer Quality Leader and Plant Quality Manager.

• Coordinates surveillance testing and reviews specifications annually with the Line of Business.

• Manages the eDerogation, and eMCN portfolio, ensuring alignment with Quality Directive guidelines.

Cross-Functional Collaboration

• Contributes to product reviews with stakeholders from Customer Experience, Marketing, Continuous Engineering, and Manufacturing.

• Ensures effective communication and execution between the plant and Line of Business.

Qualification:

• Bachelor of Science in Mechanical Engineering, Electrical Engineering, or Industrial engineering.

• Experience within manufacturing Quality, Manufacturing Engineering, or equivalent.

• Experience with 8D problem solving methodology, tool utilization (i.e. 5Why, fishbone (cause and effect), etc.) and Six Sigma knowledge certification highly desired.

• Demonstrated analytical skills with data, problem resolution, project management