Program Director

Marks, part of the Propelis Group, Marks is a consumer experience agency creating engaging moments across the entire brand spectrum—from brand design and packaging, to content and consumer connections. We are a collaborative global network of 1,900 team members across 25 studios and 20 countries, partnering with some of the world’s most recognized brands to solve complex business challenges through design, strategy, and craft.

Job Summary

The Programme Director is a strategic leader responsible for overseeing the planning, execution, and delivery of projects within Marks. This role requires balancing creativity with operational excellence to ensure projects meet client expectations, remain within budget, agreed margin, and are delivered on time. The ideal candidate will serve as the central point of contact for clients and internal teams regarding project delivery, fostering collaboration between designers, strategists, and account managers.

Key Responsibilities

Project Leadership & Strategy

• Responsible for effective delivery of work within a major account ($5M ) and/or a number of small to medium size accounts.
• Owns all gates, risk and commercial controls to run the accounts they are accountable for, for best utilisation, workflows, and delivery. 
• Develop project scopes, timelines, and budgets in collaboration with clients and internal stakeholders.
• Define project goals and ensure alignment with the client’s vision and objectives.
• Own and track margins and optimisation solutions for the accounts they are accountable for, ultimately delivering to the target VCM 
• Work hand in hand with their Client Services counterpart – GAD/SAD
  
  

Team Management & Collaboration

• Lead cross-functional teams (designers, strategists, copywriters, production) to ensure smooth project execution.
• Mentor and guide project managers and junior staff to develop their skills and ensure high performance.
• Foster a collaborative and positive working environment that encourages innovation and accountability.
  
  

Client Relationship Management

• Build and maintain strong relationships with clients, acting as their key point of contact for project delivery-related matters.
• Proactively communicate project updates, milestones, and risks to ensure transparency and trust.
  
  

Operational Excellence

• Collaborate closely with the PMO to ensure projects align with organizational goals and governance standards.
• Implement PMO methodologies and best practices throughout the project lifecycle to ensure consistency and quality.
• Track project performance in partnership with the PMO, ensuring adherence to timelines, budgets, and resource allocation.
• Manage project portfolios alongside the PMO, ensuring strategic alignment across all projects.
• Maintain data integrity within project management tools like Workfront, ensuring accurate reporting and alignment with organizational objectives.
• Drive continuous improvement by integrating PMO processes with day-to-day project execution and facilitating clear communication across teams.
• Monitor project progress, ensuring deliverables meet quality standards and deadlines.
• Manage project budgets, track expenses, and oversee resource allocation in collaboration with Ops.
• Mitigate risks by identifying potential issues and implementing proactive solutions.
• Monitor and report on project health to Portfolio Leads and Ops
  
  

Process Improvement

• Continuously improve agency workflows, tools, and processes to enhance efficiency and scalability.
• Stay updated on industry trends, tools, and best practices to keep the agency competitive.
  
  

About Propelis: Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150 years, 2,000 clients, 9,000 employees, and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique culture and identity of each company in its portfolio.

For more information visit: www.MakeMarks.com

EEO Statement: We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

We strive to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $140,000 USD - $150,000 USD annually. Ultimately, in determining pay, we will consider the successful candidate’s location, experience, and other job-related factors.

Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan.