What are the responsibilities and job description for the Customer Technical Support Specialist (Navy Enterprise Network ) position at SGP Recruiting?
SGP Recruiting provides both operations and strategic support to Tribal 8(a) and commercial organizations. Our client is a family of SBA-certified Native American Tribal 8(a) and multi-certified companies delivering IT, management consulting, and general construction solutions to the Federal Government and commercial sector.
They are seeking a Customer Technical Support Specialist (Navy Enterprise Network) to join them on a proposal effort. This role will support users of the Navy Enterprise Network (NEN) by resolving technical inquiries through telephone and on-site support.
Work Location: On-site; not remote: Naval Surface Warfare Center, Dahlgren Division (NSWCDD), Dahlgren, VA.
Employment would begin upon contract award
Requirements:
· Two years of professional experience in customer service and interpersonal communications. Qualified experience in technical telephone inquiries and on-site support to employees regarding technical aspects of NEN assigned products. Clearance: Active Secret.
· Certification: IAT II level with a T3 investigation.
· Must sign Letter of Intent.
Our client provides a variety of benefits including company-paid health, dental & vision insurance coverage, as well as additional employee-paid health insurance options; company-paid life and disability insurance; 401k retirement savings plan with employer match; 11 company paid holidays per year, and paid time off.
Our client is committed to hiring and retaining a diverse workforce. They are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. They are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We are also committed to providing accommodations for persons with disabilities.