What are the responsibilities and job description for the Sales Support Specialist position at SGL Carbon?
We are a technology-based and a global leader in the development and manufacture of carbon-based solutions. Our materials and products made from specialty graphite, carbon fibers and composites serve many industries that are shaping the trends of the future: climate friendly mobility, semiconductor technology, LED, solar and wind energy. We also develop solutions for the chemical sector and numerous industrial applications that are both forward-looking and reliable. We are driven to grow with products and technologies that benefit society and reduce environmental impact.
With around 4,700 employees at 29 sites in Europe, North America and Asia, we generated sales of 1,0 billion euros in fiscal 2024.
Summary of job content:
Provides support to Area Sales Managers and VP-Sales, as part the Commercial Order Processing team.
Supports Order Entry and RFQs for the Americas.
Provides invoicing of progress billings and follow-up on payments.
Supports the Letter of Credit process, as well as other financial instruments.
Provides back-office support for the sales department.
Key Accountabilities:
- Provides support for Aftermarket Sales and Equipment Sales
- Organize daily sales back-office activities, such as – but not limited to:
- Invoicing of Progress Billings
- Support the Letter of Credit process
- Performing market research with guidance of sales team
- Gathering and processing research market and marketing data
- Assist and coordinate with sales team
- Organizing and assisting sales team’s calendar
- Support sales team in pre-sales and post-sales activities
- Proactively improve and maintain CRM data quality and integrity
- Support customers with RFQs and corresponding quotations
- Support Field Service planning, etc.
- Entering orders within SAP
- Tracking open invoices and following up on late payments
Education:
- Associate's degree or equivalent experience
Experience:
- 1-2 years' experience in customer service/technical customer service
- Chemical industry experience will be a plus
- Fluent English, additional (Spanish, German) is a plus.
Preferred Skills:
- Logistics (regulations, export control. Incoterms. Packing, etc.)
- Some familiarity with reading and understanding technical documents such as blueprints, parts list etc.
- SAP-system software.
- Knowledge of machining & manufacturing of chemical process equipment is a plus.