What are the responsibilities and job description for the Commercial Engineer/ Sales Support position at SGL Carbon?
External Job Description
Summary of job content:
Provides support to Area Sales Managers and VP-Sales, as part the Commercial Order Processing team
Supports Order Entry and RFQs for the Americas.
Provides invoicing of progress billings and follow-up on payments.
Supports the Letter of Credit process, as well as other financial instruments.
Provides back-office support for the sales department.
Key Accountabilities:
- Provides support for Aftermarket Sales and Equipment Sales
- Organize daily sales back-office activities, such as - but not limited to:
- Invoicing of Progress Billings
- Support the Letter of Credit process
- Performing market research with guidance of sales team
- Gathering and processing research market and marketing data
- Assist and coordinate with sales team
- Organizing and assisting sales team's calendar
- Support sales team in pre-sales and post-sales activities
- Proactively improve and maintain CRM data quality and integrity
- Support customers with RFQs and corresponding quotations
- Support Field Service planning, etc.
- Entering orders within SAP
- Tracking open invoices and following up on late payments
Education:
- Associates Degree or equivalent experience
Experience:
- 1-2 years experience in customer service/technical customer service
- Chemical industry experience will be a plus
- Fluent English, additional (Spanish, German) is a plus.
Preferred Skills:
- Logistics (regulations, export control. Incoterms. Packing, etc.)
- Some familiarity with reading and understanding technical documents such as blueprints, parts lists etc. .
- SAP-system software.
- Knowledge of machining & manufacturing of chemical process equipment is a plus.
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