Data Entry Clerk

Job Title: Data Entry Clerk

Location: Schaumburg, IL

Pay Rate: $28.44/hour

Assignment Duration: 3–6 Months

Work Schedule: Monday–Friday | Flexible start between 7:30–8:30 AM | 8 hours/day

Position Overview

We are seeking a Data Entry Clerk to join our team client's team. This role is responsible for accurately entering, verifying, and maintaining data in Oracle systems, ensuring timely case processing, and providing reliable support to internal stakeholders. The ideal candidate will have strong organizational skills, clear communication abilities, and the capacity to manage multiple priorities in a fast-paced environment.

Key Responsibilities:

Data Management & Processing

• Accurately enter and update data in Oracle systems, ensuring completeness and consistency.

• Verify and cross-check details to maintain high accuracy standards.

• Process cases efficiently and ensure timely fulfillment in accordance with procedures.

• Troubleshoot and resolve discrepancies or missing information.

Customer & Internal Support

• Collaborate with Customer Support Managers (CSMs) to understand needs and provide effective solutions.

• Address inquiries and concerns promptly and professionally.

• Communicate clearly with customers, co-workers, supervisors, and management.

• Provide timely updates regarding case status or required clarifications.

Documentation & Compliance

• Maintain accurate records of interactions and requests in conversation logs.

• Create notes and document issues or escalations for future reference.

• Adhere to company processes, procedures, and compliance standards.

Pipeline Management & Issue Resolution

• Review and prioritize a pipeline of cases to meet deadlines.

• Escalate issues when necessary to avoid delays.

• Identify recurring issues and support process improvements.

Daily Responsibilities

• Perform contract loading for various service programs across multiple systems.

• Conduct pre-audit of submitted information and post-audit of loaded data for accuracy.

• Support field teams using the Q2SC (Oracle) contract loading tool.

• Use Oracle Install Base for data additions and modifications.

• Monitor contract submissions to ensure timely responses.

• Manage contract corrections, changes, and database updates.

• Manage Service Cloud cases to support accurate cycle time and reporting.

• Assist with distributing work tasks among team members.

• Prepare and present reports on work activities and performance metrics.

Qualifications & Skills

• 1–3 years of experience in data entry, administrative support, or a similar role.

• Proficiency in Oracle systems, MS Excel, and Google applications.

• Typing speed of 25–30 words per minute with high accuracy.

• Strong attention to detail and data verification skills.

• Excellent written and verbal communication skills.

• Ability to troubleshoot discrepancies and resolve issues independently.

• Strong organizational skills and ability to manage multiple priorities.

Preferred Attributes

• Experience in internal customer support or case management.

• Familiarity with process improvement initiatives.

• Ability to work collaboratively in a team environment.

• Strong decision-making skills and ownership of assigned tasks.

• Respect for confidentiality and adaptability in diverse work settings.

Who We Are

SGF Global is an integrated talent solutions provider, offering staffing, recruitment, Employer of Record (EOR), nearshore, and consulting services across a wide range of industries in 35 countries. We're a dynamic, people-first organization where fresh ideas are always welcome. Our culture is built on collaboration, innovation, and a genuine passion for helping people grow. At SGF Global, smiles are part of the dress code, and every voice matters.

Are you looking to join an organization where your ideas are valued, your growth is supported, and your work makes a global impact? We're always looking for talented individuals who are ready to make a difference.

• Explore opportunities
• Grow your career
• Be part of something global
• Your future starts here.