What are the responsibilities and job description for the Case Manager ICIRR Immigrant Family Resource Program position at SGA YOUTH & FAMILY SERVICES NFP?
Description
SGA provides a wide range of social services in some of Chicago's most challenged and consistently underserved communities and creates long-term and community-wide change. The ICIRR Immigrant Family Resource Program goal is to ensure low-income immigrant families and other limited-English speaking persons can thrive by reducing barriers when seeking public benefits (nutritional, medical, housing, psychological, childcare, employment), as well as the cash support they need for proper health, well-being, and economic self-sufficiency.
- Create goal-planning process, short-term and long-term, and service plan to promote family well-being, and find new strategies to address new needs.
- Responsible for connecting qualified families with receiving and enrolling in public assistance such as through IDHS benefits and community resources.
- Collect resources on recreational activities, housing, food, clothing, school programs, vocational opportunities or services, providers to teach life skills, and relevant mental health services
- Assists client to develop natural resources and contact social support networks.
- Provide case management services through one-on-one meetings with families to determine and meet their needs.
- Complete any public benefit and resource application, including SNAP, MEDICAID, TANF, and advocate for client needs
- Develop and maintain relationships with IDHS staff
- Empower clients to manage their IDHS cases through IDHS
- Receive IDHS mails, follow up with clients.
- Provide information and referrals to internal and external resources
- Participate in outreach to ensure IFRP services are known throughout the community
- Conduct recruitment for families in targeted communities to promote program needs
- Develop and implement community outreach activities geared at increasing knowledge of the program.
- Support outreach events, referral systems, and programs facilitated by other departments within agency.
- Maintain detailed record of activities to regularly track impact of outreach efforts and to facilitate appropriate reports to funders and government agencies.
- Maintain accuracy of school events and client files
- Ability and experience in short and long-range planning and strategy
- Detail oriented with the ability to multi-task and self-direct your work
- Conduct community education about public benefits available to immigrants in IL.
- Other duties as assigned.
Requirements
QUALIFICATIONS FOR THE JOB
Education:
- Associate’s degree in social work, Psychology, Criminal Justice or related field required.
Experience:
- Sensitivity to cultural diversity is required. Ability to communicate and cooperate with diverse families, various professionals and community groups.
- Strong ability to network and develop professional partnerships.
- Ability to work flexible hours, including occasional evenings & weekends.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of clients or employees or the organization.
- Exercises discretion and independent judgment in executing tasks.
KEY COMPETENCIES
- Competent in Microsoft Office tools and inputting services in an online database.
- Bilingual/Bicultural in English and Spanish preferred but not required.
- Valid Driver’s License and Automobile Insurance.
PHYSICAL REQUIREMENTS
- Must be able to transport oneself to and from outreach events.
- Occasionally ascends/descends stairs.
- Constantly positions oneself to assist children during activities.
- Frequently moves desks, chairs, tables, easels, and boxes.
- At times may be required to lift up to 25 lbs. for various classrooms and event’s needs.
- Frequently moves in outdoor weather conditions.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time; this description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.
