Pet Services Associate

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! The Pet Services Associate is part of a team promoting healing experiences for our grieving Pet families. The Associate will work closely with other team members, departments, and clients to ensure procedures, policies, ongoing office support and exemplary customer satisfaction are achieved. This position requires a hardworking and energetic individual that is passionate for pets. JOB RESPONSIBILITIES Assists families with choosing services for the pet’s aftercare, including urn selection, personalized merchandise and keepsake items Fills out paperwork with client selections and inputs in computer system Receives and makes calls on a multi-line phone system Communicates with clients and veterinary clinics Calculates and processes payments Files records Drives to local veterinary clinics as needed;1-3 times per week Picks up deceased pets from clinics and occasionally at client residences Delivers cremated remains to local veterinary clinics and funeral chapels Creates keepsake items such as ink and clay prints Cremates pets of various sizes 2-3 days per week Performs weekly maintenance of cremation retort machines Actively participates in cross training of other roles in the department including courier and crematory operator This is not intended to be an all-inclusive list of the essential functions or duties related to this job MINIMUM Requirements Education High school diploma or equivalent Certification/License Valid state driver’s license in good standing with auto insurance Experience Two (2) years of customer service experience One (1) year merchandising experience One (1) year with death care industry preferred One (1) year working in a veterinarian clinic/office preferred Knowledge, Skills and Abilities Ability to handle unforeseen challenges while being creative, empathetic, accommodating and calm in a death care environment Possesses a high degree of honesty, integrity, and reliability Ability to communicate in an organized and thorough manner Ability to maintain a favorable and upbeat disposition for grieving families and contribute towards team morale Proficient in Microsoft Office preferred Ability to travel locally as needed Ability to lift up to 50 pounds without assistance, and up to 200 pounds with assistance Ability to work in extreme temperature variances Comfortable handling deceased pets in various conditions Work CONDITIONS Work Environment Work indoors and occasional outdoors during all seasons and weather conditions Local and/or multiple location traveling required Comply with Field dress code policy Work Postures Frequent, continuous periods of time standing, up 6 hours per day Sitting continuously for many hours per day, up to 6 hours per day Climbing stairs to access buildings frequently Physical Demands Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage Lifting up to 50 pounds without assistance; up to 200 pounds with assistance Work Hours Working beyond “standard” hours as the need arises Travel locally up to 50% Postal Code: 43215 Category (Portal Searching): Operations Job Location: US-OH - Columbus Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.