IT Acquisition Support Specialist

JOB SUMMARY:

The purpose of the IT Acquisition Support Specialist is to be the on-site representative for the IT groups at acquisitions and branch moves as well as other projects assigned. This technician is charged to maintain the security, up-time, and standard of the IT department in each of these movements.

ESSENTIAL JOB DUTIES:

• Deploy New computers, tablets and phones to new employees acquired through the company's acquisitions.
• Assist the Server and Network Admins with mounting, provisioning, and configuring infrastructure gear. Switches, Firewalls, AP's, Servers, etc.
• Setup printers and plotters on our network in support of the acquisitions.
• Ensure all new users have what they need from a EUC perspective before leaving the site.
• Provide follow-up support for all new users 1 week post acquisition.
• Mount, rack, and interconnect network and server gear.
• Understand group policy and introduce new sites to our organization via GPO.
• Provision new AD accounts and mailboxes in preparation for onboarding of new offices.
• Gather, illustrate and maintain site specific, technical information that ensures the success of the Tier 1 helpdesk.
• Perform mail migrations via IMAP email migration tool and/or BitTitan.
• Configure and implement soft phone solution for a newly acquired company.
• Be the "boots-on-the-ground" representative for IT groups who provide daily support and deploy hardware/software and other technology to facilities.
• Clearly communicate technical solutions in a user-friendly, professional manner and assist junior technicians at doing the same.
• Other duties as assigned.

QUALIFICATIONS:

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications:

• High school Diploma, or equivalent, required.
• Bachelor's degree in Computer Science, Information Technology, or related field, strongly preferred.

Experience, Knowledge, Skill Requirements:

• 5 years IT helpdesk
• 1 years Full Microsoft Product Line
• 1 Years VMWare

Communication Skills:

• Must have the ability to effectively read, write and communicate in English with employees and customers.

Systems and Software Skills:

• Experience in VMware environment including ESXi, vCenter, HA, DRS, VSphere Datastores using SAN.
• Understanding of IT fundamentals - switches, routers, load balancers, networks, databases, SAN storage, applications.
• Experience supporting computer networks.

Other Qualifications:

• Valid driver's license with acceptable driving record required.
• Must be able to comply with SFPH's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.
• Employee will be required to travel 50% of the time.

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS:

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.

Physical Requirements:

While performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift <50lb, walk, stand, ascend/descend stairs, drive, twist, and reach above and below shoulders.

Work Environment:

Employee will consistently be required to work indoors in an office setting, work alone and with others. Office settings are mild to moderate temperatures. Sit and stand for long periods of time.

We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.
While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

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