What are the responsibilities and job description for the Passenger Assistance Agent (Wheelchair Agent) position at SFO?
Overview
Passenger Service Agent (Req# 16-108)
OverviewA Passenger Service Agent (Req# 16-108) is responsible for assisting airline passengers at the airport, including greeting travelers, helping with ticketing and boarding, providing directions and flight information, and supporting baggage services. The role involves customer service and operational support at ticket counters, gates, and check-in areas.
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Responsibilities
Key ResponsibilitiesTypical duties include:Greet passengers, airline staff, and clients in a courteous and professional manner.Assist passengers with ticketing, check-in, and boarding procedures.Monitor ticket counter and self-service check-in queues.Provide flight information, directions, and general airport assistance.Help passengers needing special services such as courtesy chairs or baggage carts.Direct oversized luggage, pets, or special baggage to appropriate handling areas.Maintain communication with supervisors regarding issues or operational needs.Keep work areas clean and report maintenance issues.Maintain records, reports, and documentation as required.Follow company policies, safety procedures, and airport security rules.Refer difficult or disruptive passengers to security if necessary.Wear proper uniform and display identification badges at all times.Perform additional duties as assigned by supervisors.
Qualifications
RequirementsTypical requirements for the position include:High school diploma or equivalentCustomer service experience preferredMust be 18 years or olderBasic computer skillsAbility to communicate clearly in EnglishMust be able to stand or walk for long periodsAbility to lift 50–70 lbs and move oversized luggageMust pass drug screening and background checksMust qualify for an airport security badgeReliable transportation and communication requiredWork EnvironmentPassenger Service Agents typically work:At airport ticket countersAt boarding gatesAround baggage service areasIn a fast-paced airport environment interacting with passengers and airline staff.
Salary : $22