Ground Transportation Monitor

Overview

SP , a Metropolis company, is an artificial intelligence company for the real world. We 

use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Click Here to Apply

Responsibilities

Greet and assist passengers in navigating through, and around the airport.  Direct taxicabs to any and all persons requesting one.  Dispatch a sufficient number of taxicabs to the terminal or to other loading points and the terminal.  Assist passengers in acquiring their luxury limousines.  Provide information to passengers who need assistance in getting to other forms of ground transportation.

• Greet passengers at taxi curbside in Ground Transportation area of airport and offer them assistance or directions.  Information provided to passengers must be accurate.
• Direct passengers to the appropriate taxi/limo service.
• Ensure that a sufficient number of taxicabs are available for the traveling passengers, and dispatch taxicabs to various loading points at terminal.
• Communicate with drivers, co-workers, and supervisors and address any concerns.
• Write factual reports regarding items that deviate from normal operation.
• Order luxury limousines from Ground Transportation when needed, and log information regarding limousines on limo logs.
• Identify and report any safety issues immediately to supervisor.
• Clean and maintain surrounding work area (to include glass cleaning, and sweeping of trash).  Clean break room (to include empting trash, vacuuming, wiping down of table).
• Complete other duties may be assigned.

Qualifications

• Must be 18 years of age or older at time of hire.
• Knowledge of the metro area is desirable.
• Customer service experience preferred. 
• Prior airport experience is preferred.
• Must have excellent attendance and arrive to work on time when scheduled, and have access to reliable transportation. 

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work the 2nd shift, 3rd shift, and/or weekends may be required.

License Requirement:  The individual will only be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business. 

Language skills:  Must be able to read and write English exceptionally well.  Ability to communicate effectively with passengers, drivers, and co-workers on socio-economic levels.  Ability to read and comprehend simple instructions and short correspondence. 

Be able to write simple correspondence and/or reports legibly.  Ability to effectively present information one-on-one and in group situations to passengers and drivers.

Mathematical Skills:  Ability to add and subtract two-digit numbers. 

Reasoning Ability:  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.   Ability to make sound judgments.  Ability to educate others about policy/procedures, not enforce policy/procedures.  Ability to apply patience when communicating with others in difficult situations.

Other Skills and Abilities:  Ability to carry out assigned tasks and duties completely and effectively.  Ability to perform assigned duties with minimal supervision.  Ability to demonstrate fair and impartial judgment.

Materials and Equipment Directly Used in Role: Two-way radios, various report forms, information logs, brochures, pens, and pencils.

Physical Demands and Work Environment:  While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; talk and listen. Employees are regularly exposed to outside weather conditions, including snowstorms and extreme heat.  This position is 100% outside work! 

Employees work in and around potentially dangerous traffic situations, and they are to be safety-conscious at all times. Employees are frequently required to reach and/or sign (communicate) with their hands and arms. On occasion, employees must lift/move up to 50 lbs. Employees are regularly exposed to high levels of noise and/or fumes from either vehicles or airplanes. 

Salary Range:  $29.58 per hour

Benefits:  Eligible employees will participate in the various benefits plans, including medical, dental, vision,  flexible spending accounts, long/short-term disability, life insurance, accident insurance, 401 (k), and paid time off.

Salary : $30